Service Desk - Bogota, Colombia - Rappi

Rappi

Empresa verificada

Bogota, Colombia

hace 1 semana

Publicado por:

Carolina González

beBee Recruiter

Descripción

Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos

¿Quieres saber por qué Rappi?
- VEMOS OPORTUNIDADES donde otros ven problemas;
- VEMOS CERCANIA donde otros ven distancia;
- VEMOS ADRENALINA donde otros ven presión.

Únete a un equipo donde todos somos capaces de TODO, donde todos tenemos las mismas oportunidades, sin importar género, raza, orientación sexual, religión, nacionalidad, edad, discapacidad, formación o experiência.

¿Te ha gustado lo que has leído hasta ahora?
Descubre cómo entregarás magia junto con nosotros a través de tu misión Rappi

Revisa cómo impactarás nuestro ecosistema:

Audit the quality issued by the service advisors by monitoring the interactions in the different channels, ensuring compliance with the objectives with which the processes were designed and implemented, as well as guaranteeing the customer experience.

Establish action and follow-up plans for compliance with Quality indicators.

Como parte de Rappi, serás responsable de:

Monitor historical interactions, in real time or predictively in the different service channels, ensuring a correct measurement of the experience and auditing of process execution.
Carry out the analysis and interpretation of the results of the Quality monitoring of the service advisors, correctly evaluating and placing the quality note of the audit.
Carry out monitoring, feedback and support to groups of new recruits, evaluating both the training process and the identification of reinforcements required by service advisors.
Identification and management of quality findings detected from the monitoring, reports or alerts of the service operation.
Carry out, manage and follow up on alerts generated from Quality to the different areas of the operation, transversal support areas and the Rappi business area.
Comply effectively and efficiently with the productivity of monitoring, feedback, activities and goals assigned to the role.

Bien y ahora,

¿Cuáles son los requisitos para que yo sea parte de este universo de neón?

Minimum 1 year experience in Contact Center as Validator/Quality Auditor/Quality Monitor
Technician, technologist or professional in administration, industrial engineering or related careers.
Basic knowledge of SQL(queries)
Management of operational personnel Contact Center,
Intermediate Excel handling
Bilingual preference (Spanish
Portuguese)

Tipo

Empleador:
Regular

Empleador:
Rappi Technology Colombia

Para más información consulta nuestra pagina web

y revisa nuestras reseñas en Glassdoor

Te esperamos con mucha ansiedad y brillo en los ojos para entregar magia juntos _#Rappi_