Client Solutions Manager, Colombia - San Vicente Ferrer, Colombia - TikTok

TikTok

Empresa verificada

San Vicente Ferrer, Colombia

hace 1 semana

Publicado por:

Carolina González

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Descripción

Responsibilities
TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform.

We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes.

Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility.

Join us and make impact happen with a career at TikTok.

About the team:

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more.

As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

The Spanish Speaking South America team (3SA) covers the Panlatam business out of Miami, Colombia, and 5 more countries in the region through our expansion partner IMS.

About the role:

The Client Solutions Manager (CSM) will report into the Client Solutions Lead and will work closely with the sales team to provide support and expertise in meeting client objectives and providing best in class customer service to both internal and external clients.

The CSM will be responsible for negotiating and optimizing complex opportunities and use data and analytics to build a consultative solution for our clients.

They will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction.

Success in this position requires a great focus on client service, ability to thrive in a dynamic work environment, and provide custom solutions for advertisers leveraging our unique suite of ad products.

Responsibilities:

Manage and grow postsale client relationships and revenue for advertisers
Become an expert in TikTok solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs
Grow revenue, educate and lead upsell conversations with clients post initial sale
Spearhead client education on products and product updates to advise on the best approach to drive business outcomes for clients and agencies
Outline and oversee all measurement strategies for clients in relation to tracking metrics and delivering results
Identify optimization opportunities for improving performance
Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues
Consult and coach clients and agencies to achieve greater results on TikTok solutions

Qualifications:

Qualifications:

Must be willing to work in Bogota, Colombia
35+ years of experience in account management / client services roles in digital marketing or ad tech experience with auctionbased ad networks
Experience prioritizing and managing tasks within a fastpaced environment
Ability to analyze data and identify insights
Track record of supporting revenue goals
Experience in performance advertising and managing significant, complex and scaling challenges
Experience diagnosing and solving technical problems with product and engineering teams

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.