Portfolio Activation Specialist - Bogota, Colombia - Cisco Systems

Cisco Systems

Empresa verificada

Bogota, Colombia

hace 4 semanas

Publicado por:

Carolina González

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Descripción

Who You'll Work With

The Portfolio Activation Specialist (PAS) role is a highly critical, strategic advisor and Enterprise Agreement onboarding guide who engages with customers to accelerate their consumption of their Cisco Enterprise Agreement, redefining their business and driving business outcomes.

The role is part of the Customer Experience (CX) organization, one of Cisco's fastest growing teams.

The PAS will build close relationships with customers and other internal teams such as Sales, architects, engineers as well as fellow CX colleagues Customer Success teams.

Your primary goal will be to advocate value of our Enterprise Agreement and assist our customers through the needed milestones to achieve the value of the products they have booked purchased.

If you're hardworking for customer success, collaboration, and end-to-end service & support excellence, we have a place for you

What You'll Do

In this role you'll be a primary point of contact for our customer Enterprise Agreement onboarding with complete accountability of the quality of the engagement.

Supervise the progress of results, both internally and externally, through a customer onboarding plan that includes activity definition, sequencing of landmarks, project schedules, project results and quality requirements of the onboarding plan.

Deliver internal and external kick-off meetings

Support large customers with EA Onboarding

Maintain deployment delivery schedule and lead customer expectations

Raise critical issues and involve account teams and leadership if customer expectations are misaligned

Update tracking tools daily and provide progress reports for operational and program teams

Ensure all critical project documentation is filed on relevant project folder in Central repository

Encourage customers to take needed actions in their onboarding for success and supervise long term business outcomes

Collaborate with the PAS Regional Lead, Account teams, CX, Partners to improve customer adoption, address product concerns and drive incremental growth

Be responsible for evangelizing the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers

Who You Are

You consider yourself highly customer-focused and have 5+ year Customer Success and/or Project Management work experience. Previous experience with Smart Account/Licensing and Enterprise Agreement Experience is a plus

Proactively understands customer needs and aligns resources to those needs as applicable, while managing their expectations accordingly

Can work across internal and external teams of all levels to proactively encourage customer onboarding and work towards common goal.

Have a clear understanding of high-level business landscape including key strategic priorities, processes and driven marketplace

You are skilled at converting goals into impactful plans to meet objectives

You have a consultative approach towards customers and like to think strategically

High level understanding of Cisco Enterprise Agreements, Products, Services and Solutions

Excellent communication and presentation skills, with the ability to expertly connect with diverse audiences to produce clarity and impact both in remote/virtual and face-to-face environments

You are a phenomenal team player, flexible and feel comfortable with working independently

Knowledge of Power Point, Excel and reporting skills

BA/BS degree preferably in a related field, with technical background

Proficient English in speaking and writing

Why Cisco

WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take.

We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart.

Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us

U.S.

employees have
access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twe