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- Quality Assessment: Conduct thorough evaluations of service interactions in Portuguese, pinpointing areas for enhancement and delivering constructive feedback.
- Collaboration: Foster close collaboration across teams to maintain consistency in quality standards.
- Continuous Monitoring and Improvement: Continuously monitor quality indicators and actively contribute to service quality enhancement efforts.
- Implementation of Best Practices: Work collaboratively to implement and adhere to quality best practices.
- Project Participation: Actively engage in projects focused on implementing quality processes.
- Training and Development: Participate in ongoing training programs to refine skills and processes.
- Education: Bachelor's degree in relevant fields such as Software Engineering, Process Engineering, Industrial Engineering, or Business Administration. Additional specialization or training in Quality Management, Quality Assurance, or LEAN Six Sigma is preferred.
- 2+ years of experience in quality roles, preferably in customer service or related sectors, with proficiency in conducting detailed assessments and internal audits to ensure compliance.
- Demonstrated involvement in continuous improvement projects, showcasing coordination and execution skills, and experience in collaborating with various departments to address quality issues.
- Familiarity and experience with quality assurance tools, defect tracking systems, and establishment and monitoring of key performance indicators related to quality.
- Background in communicating quality findings effectively and providing constructive feedback.
- Proficient in critically analyzing quality interactions and data, with meticulous attention to detail and the ability to detect subtleties in service interactions.
- Clear communication of quality findings and areas for improvement, fostering effective collaboration and adaptability to changing dynamics.
- Proactively identify improvement opportunities and participate in enhancement projects, with proficiency in English. Category: Customer Support
Quality Analyst - Bogotá, Colombia - Iron Mountain
Descripción
Description
:The Quality Analyst is a pivotal figure in ensuring top-notch quality assurance for the Latin American market, specifically focusing on Brazil. Working closely with the Quality Supervisor, this role contributes significantly to enhancing product and service quality.
Main Responsibilities:
YOUR QUALIFICATIONS...