Desarrollador Senior - Bogota, Colombia - DXC Technology

DXC Technology

Empresa verificada

Bogota, Colombia

hace 2 semanas

Publicado por:

Carolina González

beBee Recruiter

_ Responsibilities:
_

Incident Management:

- standard or specialized systems including proactive and reactive troubleshooting.

Works within strict time scales and elevates incidents within defined time windows.

Problem Management:

Uses proactive monitoring procedures/tools to identify problem prevention opportunities.

Change Management:

Configure system hardware, software and network components to meet established standards with assistance.
Perform installations, configurations including security and patch deployment.

Configuration Management:

Elevate discrepancies within Configuration Management Database (CMDB) to ensure customer system integrity.

Operations Maintenance:

Quality:

Understands the impact of operations delivery on the customer's business.
Manage team's ability to meet target goals through coordination of continuous service improvement initiatives.
Project Management:
Contribute to project management initiatives.

Escalation Management:

Customer Relationship:

Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.
Work effectively in a multicultural environment.
Participate in customer visits and service reviews.
Respond to service, product, technical, and customerrelations questions.

Teamwork:

_ Education and Experience Required:
_

High School Diploma or equivalent; may hold 2 year posthigh school Degree (technical field); may hold Bachelor's degree.
May hold entry level or intermediate level certification(s) in field of work.
Typically, 6+ years of working experience in related fields.

_ Knowledge and Skills:
_

Able to demonstrate broad knowledge of corporate policies, products/service portfolio, markets and processes.
Ability to resolve or assist in the resolution of complex customer problems.
Able to maximize systems availability in standardized customer environments.
Able to demonstrate good oral, written, and telephone communication skills.
Ability to build and maintain relationships with customers, peers, and support partners.
Able to provide some proactive account management based on good understanding of the Customer's system environment and associated business needs.
Ability to work in a team environment, which may be local, global, virtual, or multi

- functional.