Sr Operations Engineer - Bogota, Colombia - Adidas

Adidas
Adidas
Empresa verificada
Bogota, Colombia

hace 1 semana

Carolina González

Publicado por:

Carolina González

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Descripción
Senior Operations Engineer Monitoring Batch_

  • Area: IT
  • Service Management
  • Subsidiary/Country: Colombia
  • Location: Bogota
  • Grade: M3
  • TECH

Job Family:
Operations Engineering

  • Purpose & Overall Relevance for the Organization:
  • The aim of the role is to work as part of a team to provide 24/7/365 operational support, incident management and stakeholder communication for the systems used to
- produce, publish, and serve content for a range of adidas platforms and services (possibly including mobile, tablet, desktop, and IPTV).

  • This role will be focused on job scheduling tools (batch) such as Automic, but not restricted to it.
  • Key Responsibilities:
  • Observability + Monitoring management

Responsible for the team and processes to monitor the End-to-End flow, including AL L1 and L2 troubleshooting needed, services 24x- Maintain close collaboration with adidas Tech Product teams in terms of Feature Development and Support.


  • Coordination with close collaboration with Service Management and SREs for priorities, alerts, communication and workarounds.
  • Diagnoses service delivery problems and initiates actions to maintain or improve levels of service.
  • Establishes and maintains operational methods, procedures, and facilities in assigned area of responsibility and reviews them regularly for effectiveness and efficiency of prevention and detection
  • Specialist advice
Actively maintains recognized expert level knowledge in one or more identifiable
- specialisms.
Provides definitive and expert advice in their specialist area(s).

  • Oversees the provision of specialist advice by others, consolidates expertise from multiple
- sources, including third party experts, to provide coherent advice to further organizational objectives.
Supports and promotes the development and sharing of specialist knowledge within the
- organization.

  • Business analysis

Investigates operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes.


  • Assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems and identifies options for
- consideration.
Works with stakeholders, to identify potential benefits and available options for consideration, and in defining acceptance tests.

  • Contributes to selection of the business analysis methods, tools, and techniques for projects, selecting appropriately from predictive (plandriven) approaches or adaptive (iterative/agile) approaches.
  • Testing

Accepts responsibility for creation of test cases using own in-depth technical analysis of both functional and non-functional specifications (such as reliability, efficiency, usability, maintainability, and portability).


  • Creates traceability records, from test cases back to requirements.
  • Produces test scripts, materials, and regression test packs to test new and amended software or services.
  • Specifies requirements for environment, data, resources, and tools.
  • Interprets, executes, and documents complex test scripts using agreed methods and standards.
  • Records and analyses actions and results and maintains a defect register.
  • Reviews test results and modifies tests if necessary.
  • Provides reports on progress, anomalies, risks, and issues associated with the overall project.
  • Reports on system quality and collects metrics on test cases.
  • Provides specialist advice to support others.
  • Systems integration and build
Provides technical expertise to enable the configuration of software, other system components and equipment for systems testing.

  • Collaborates with technical teams to develop and agree system integration plans and report on progress.
  • Defines complex/new integration builds.
  • Ensures that integration test environments are correctly configured.
  • Designs, performs, and reports results of tests of the integration build.
  • Identifies and documents system integration components for recording in the configuration management system.
  • Recommends and implements improvements to processes and tools.
  • Porting/software configuration
Configures software and equipment and tests platform-specific versions of one or more software products.

  • Reports the outcome of testing and identifies potential improvements to the process and to the software products according to agreed designs and standards.
  • Configuration management
Proposes and agrees the configuration items (CIs) to be uniquely identified with naming conventions.

  • Ensures that operational processes are in place to maintain secure configuration, consistent classification, and management of CIs, and for the verification and audit of configuration records.
  • Develops, configures, and maintains tools (including automation) to identify, track, log and maintain accurate, complete, and current information.
  • Reports on the status of configuration management. Identifies proble
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