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- Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when necessary may connect customers to appropriate support or field staff.
- May manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.
- May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments.
- May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels. Must Have: Minimum Requirements
- Bachelors degree required
- 1 or more years of experience in customer service, supply chain, logistics experience or related
- Customer service & support experience
- Fluent English Level
- Intermediate knowledge of Microsoft Office ( Outlook, Excel, Word, Power Point)
- Costumer services skills
- Communication skills
- Team player skills
- Resolution of conflicts skills
- Negotiation skills
- Reporting skills Nice to Have
- SAP knowledge #LI-Remote
Associate Customer Service - Bogotá, Colombia - Medtronic
Descripción
Careers that Change LivesA Day in the Life
Responsibilities may include the following and other duties may be assigned.