Quality Analyst - Cali, Colombia - TaskUS

TaskUS

Empresa verificada

Cali, Colombia

hace 4 semanas

Publicado por:

Carolina González

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Descripción

The Quality Analyst is responsible for creating an end-to-end test plan including quality metrics; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected.

The solution should be tested in terms of functionality, performance, reliability, stability, and compatibility with other legacy
- and/or external systems.

Roles and Responsibilities:

Audit calls/interactions/transactions for aligned agents
Coach agents for performance improvement
Report performance for aligned span on a daily/weekly/monthly basis
Provide inputs, basis audits, for briefings and training need identification
Partner with TLs in leading Team Meetings for metric improvement
Participate in strategic projects for the campaign/LoB
Identify and escalate any potential quality issues per defined process
Isolate and report defects; verify defect fixes
Suggest process/system improvements based on common customer concerns
Accomplish other responsibilities assigned by management
Drive quality initiatives, contests and campaigns for the assigned span
Be updated on knowledge and serve as SME for the campaign/LoB

Technical skills & Qualifications:

At least 2 years in college (BS or BA preferred)
Minimum of 1year experience as Quality Analyst (preferred)
Basic excel/google sheets skills
Problemsolving skills

Soft skills:

Strong customer centricity
Ability to provide constructive feedback in an assertive manner
Good written and verbal communication skills
Logical thinking
Ability to manage conflicts
Attention to detail
Ability to work with mínimal supervision and demonstrate initiative and good judgment
Versatility and ability to work on multiple projects
Ability to establish and maintain effective working relations with a wide variety of individuals
Ability to work with a diverse team
Continuous improvement mindset

Personality traits required:

Clear thought process
Ability to clearly articulate
Highly conscientious and diligent
Assertiveness

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

TaskUs is an Equal Opportunity Employer