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Enterprise Support Specialist - Cali - MANPOWER
Descripción
Location: Hybrid – Cali, Colombia
Contract Type: Permanent
Role Overview
We are looking for an experienced Enterprise Support Specialist to deliver high-level support to Enterprise customers. This is a senior customer-facing role responsible for managing complex cases, ensuring customer satisfaction, and acting as the main point of contact for high-impact technical and operational issues.
You will collaborate with cross-functional teams including Advanced Technical Support, Product Support Engineers, Customer Experience, Engineering, and Sales.
Key Responsibilities
-Provide specialized support to Enterprise-level customers.
-Take full ownership of customer cases and ensure timely follow-ups.
-Manage phone, email, and chat communications professionally.
-Document all interactions and diagnostics accurately in Salesforce.
-Escalate cases appropriately and coordinate with internal teams.
-Troubleshoot platform, device, and workflow issues beyond Tier 1 level.
-Meet and exceed SLAs, quality metrics, and customer satisfaction standards.
Required Qualifications
-Advanced English level C1+/C2 (mandatory).
-2+ years of experience in customer support, technical support, or service roles.
-Excellent written and verbal communication skills.
-Ability to manage multiple cases simultaneously.
-Experience with CRM systems (Salesforce preferred).
-Familiarity with call center tools or telephony systems.
Preferred Qualifications
-Experience supporting Enterprise or high-value accounts.
-Background in telematics, GPS, SaaS, or hardware/software platforms.
-Knowledge of DOT Hours of Service regulations and ELD mandates.
-Experience collaborating with Product, Engineering, Sales, or CX teams.
-Proven ability to manage escalated or complex situations calmly and effectively.
Ideal Candidate Traits
-Strong ownership and accountability mindset.
-Clear, proactive, and empathetic communication.
-Ability to balance urgency with quality.
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Client Travel Support Specialist
Solo para miembros registrados Cali, Valle del Cauca
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L2 Specialist Support engineer
Solo para miembros registrados Perímetro Urbano Santiago de Cali
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Spanish-Speaking Customer Support Specialist
Solo para miembros registrados Perímetro Urbano Santiago de Cali
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Enterprise Customer Support
Solo para miembros registrados Cali, Valle del Cauca
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Luxury Travel Consultant – Customer Experience
Solo para miembros registrados Cali
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Payroll Specialist
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Customer Experience Specialist
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Monitoring and Control JR analyst
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Billing & Accounts Receivable Specialist
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