Collections Specialist PORTUGUESE REQUIRED - Bogotá, Colombia - Zimmer Biomet

    Zimmer Biomet
    Zimmer Biomet Bogotá, Colombia

    Encontrado en: Talent CO C2 - hace 1 semana

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    Descripción
    JOB DESCRIPTION

    At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

    As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered, and recognized.

    What You Can Expect

    Responsible and accountable for the collection of past due invoices and monitoring of assigned customer accounts to maintain past due and credit risk at a minimum in a GBS environment. Work closely with Customer Service and Sales Organization. Provide excellent customer service by responding to queries and resolving issues and disputes raised by customers and internal stakeholders. Focus activities on being customer-minded, while achieving corporate DSO goals and minimizing bad debt exposure.

    How You'll Create Impact

  • Responsible to monitor assigned customer accounts and tightly follow-up on past due accounts.
  • Daily contact with customers by phone or e-mail to collect past due amounts.
  • Collaborate with offshore BPO Team around collections and cash applicaitons
  • Research and resolve queries, disputes, complaints and short payments in a timely manner.
  • Respond timely to all e-mails and inquiries from internal and external customers
  • Close collaboration on a daily basis with Customer Service and Sales Organization.
  • Build good rapport and working relationships with key customers
  • Maintain well-documented customer files and track collection efforts in collection tool.
  • Identify and escalate credit risks and uncollectable accounts to management
  • Timely escalation of issues and concerns that cannot be resolved to management.
  • Analyze accounts daily before releasing orders on hold
  • Monitor credit limits and terms for customer accounts. Suggest adjusted credit limits if appropriate
  • Work towards established goals and meet metrics (number of calls, amounts collected, bad debt, etc.)
  • Support management with various projects, identification, development and implementation of continuous process and service improvement initiatives.

    • What Makes You Stand Out

  • Excellent Customer Service skills
  • Excellent Communication skills (oral and written)
  • Excellent interpersonal and rapport-building skills, strong team-player
  • Positive attitude, proactive and flexible.
  • Good organization skills and problem solving skills.
  • Good analytical skills
  • Ability to follow instructions and procedures and work towards set goals
  • Ability to work under pressure and deal with competing priorities
  • Strong computer skills and good experience with Microsoft products (Outlook, Excel, Word) required

    • Your Background

  • Portuguese is required (C1).
  • English is highly desirable.
  • High School Diploma or equivalent. Bachelor's degree in administrative and financial areas.
  • 2 Years of relevant work experience in Accounts Receivable and/or combination of work experience and advanced education.

    • Travel Expectations

    Less than 5%.

    EOE/M/F/Vet/Disability