Sales Coordinator, LATAM - Medellin, Colombia - Absolute Software

Descripción

Description

Absolute Software is seeking a driven Sales Coordinator in the LATAM region (for example; Colombia or Ecuador) to join our fast-growing Global Accounting Team. Absolute is a global cyber-security technology company. We help organizations recover and resume normal operations in the face of security breaches. Absolute envisions a world where security and IT professionals always retain control over their devices and data. We're the first and only company to offer uncompromised visibility and near real-time remediation of security breaches at the source. The primary focus of the Sales Coordinator role is providing sales support to the internal sales teams. Generally, the Sales Coordinator position will be a combination of pre-sales, post-sales, and internal compliance work. Sales Coordinators are also expected to maintain job, product, systems, and tools knowledge. Proven experience in sales; experience as a Sales Coordinator or in other administrative positions will be considered a plus.

Accountabilities Will Include:
Pre-sales:

New account creations;

Assist with special pricing requests;

Calculate buyback and co-term requests;

Answer and direct sales inquiry calls and emails; and

Manage and execute internal help desk queue.

Post-sales:

Provide daily support to LATAM region sales on various sales administrative tasks, including confirming information needed to process orders quickly;

Salesforce account maintenance, including making updates and ensuring accurate contact/account data in Salesforce;

Engagement with Finance, Order Management, Business Applications, and Global Support;

Administer product upgrades and term extensions when requested;

Investigate order-related issues;

Ensure internal data entry compliance standards are met;

Ensure proper order assignment while maintaining SLA standards;

Manage License Compliance internal communications; and

NetSuite Account and Order approvals.

Participate in department initiatives and develop related knowledge:

Attend training sessions offered;

Grow knowledge of Absolute products/services and internal systems and tools, including CRM;

Stay current in Marketing collateral and related product/service positioning; and

Contribute to a customer-focused environment that encourages information sharing, team-based sales activity, and an absolute focus on new business, renewals and development.

What You'll Need:

Great personality; be flexible, kind, and with the right 'can-do' attitude

Experience with Salesforce is mandatory

Experience with MS Office (Excel and administrative support)

Familiarity with Customer Relationship Management (CRM) systems and leveraging CRM as a sales management too

Excellent customer-engagement and relationship-building skills

Excellent verbal and written communication skills

Ability to work in a team-based environment

Ability to work independently and take initiative