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- Trabajar en empresa Trabajo a distancia
Customer Service Operations Specialist
Solo para miembros registrados
Help Us Shape the Future of the Next Generation · We are looking for a Customer Support Coordinator who is more than just a problem solver—we need a Student & Family Success Champion. · ...
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Customer Service Specialist - Bogotá - SGF GLOBAL EST SAS
Descripción
Job Title
Customer Service Specialist
About the Role
We are looking for a Customer Service Specialist to join North America, acting as a key liaison between customers and internal teams. In this role, you will be responsible for delivering an exceptional customer experience by managing the end-to-end order-to-delivery process, ensuring accuracy, timely execution, and proactive communication.
You will own customer interactions, resolve issues with urgency, collaborate cross-functionally, and drive solutions that strengthen customer relationships and support business success.
Key Responsibilities
Serve as a trusted point of contact for customers, responding promptly and professionally to inquiries regarding product availability, pricing, delivery schedules, and order details.
Accurately process and manage customer orders in SAP S/4HANA, ensuring data integrity and on-time fulfillment.
Collaborate closely with Sales, Planning, Logistics, Regulatory, and Finance teams to ensure flawless execution from order placement through final delivery.
Follow up with warehouse partners to confirm shipment execution and resolve fulfillment delays.
Resolve delivery tracking inquiries quickly and accurately to ensure customer satisfaction.
Monitor and manage open orders daily, prioritizing fulfillment based on customer requirements and product availability.
Provide proactive updates on order status, shipment delays, backorders, and delivery timelines.
Identify and escalate orders exceeding forecast to Supply Chain and Sales teams to proactively mitigate supply risks.
Develop strong product knowledge to confidently support customers.
Analyze customer buying patterns and sales data to generate insights and anticipate future needs.
Process product returns and manage complaint resolution in alignment with company policies.
Execute product allocation according to management directives, ensuring fair distribution and alignment with strategic priorities.
Support Finance
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