Executive Housekeeper - Cartagena, Colombia - Four Seasons Hotels and Resorts

Descripción

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

On Colombia's Caribbean coast, in the historic city of Cartagena, Four Seasons is revitalizing a collection of landmark buildings dating as far back as the 16th century. Experience the authentic charm of the Getsemaní neighbourhood, where timeless style infuses the 131 accommodations, including 27 suites. Connect to the lively social scene in four restaurants and lounges. Entertain in two ballrooms. Then unwind at the Spa, Fitness Centre and two rooftop pools. With timeless style and legendary service, Four Seasons is shaping Cartagena's new cultural focal point.

About the role

Manages the staff and controls the activities of the Housekeeping Department assuring that our Guest Rooms, Public Areas and Employee Areas meet the highest standards of cleanliness. Direct the efforts of the Laundry/Valet Department.

What you will do

Manages the staff of the Housekeeping Department.

Ensures communications and follow-up on any problems, guest requests or special requirements.

Establishes detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures and equipment.

Sets and maintains high standards of cleanliness.

Assigns staff to complete the needed activities for the day.

Monitors staff's activities to assure that standards are being met, staff is being supported and guest needs are being met.

Inspects all areas of responsibility daily.

Works directly with outside contracted companies to assure quality and timeliness of work.

Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.

Responds to all guest requests in an accurate and timely manner.

Assures the financial goals of the department are being met.

Monitors and controls labor expense and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract Services. Establishes and maintains accurate inventory records.

Participates in periodic Linen, Uniform and Supplies Inventories.

Recommends appropriate actions passed on results of inventory.

Assures that equipment is properly maintained.

Prepares annual budget for labor and operating expense. Proposes items to be included in annual Capital Plan.

Assures effective operation of the Laundry/Valet Department. Assists the department when needed.

Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees.

Responds swiftly and effectively in any hotel emergency or safety situation.

What you bring

At least 4 years of experience in similar roles and at least 3 years of housekeeping experience.

Ability to speak Spanish fluently.

Ability to use office package.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package

• Excellent Training and Development opportunities

• Complimentary Accommodation at other Four Seasons Hotels and Resort

• Complimentary Dry Cleaning for Employee Uniforms

• Complimentary Employee Meals

Schedule & Hours:

Full time