Pre-sales Representative - Bogota, Colombia - Full Potential Solutions

Full Potential Solutions

Empresa verificada

Bogota, Colombia

hace 1 semana

Publicado por:

Carolina González

beBee Recruiter

Descripción

Overview:

Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Manila & Davao, Philippines, Chennai & Pune, India and Bogota, Colombia that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results.

FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.

Our Core Values:

-
Integrity:

Do what's right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect

-
Excellence

Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement

-
Accountability

Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate

-
Grace:

Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission:
To create conditions within which people can thrive

We offer a comprehensive compensation and benefits package that includes health, dental, vision, generous PTO, a performance-based bonus program and opportunities for training and career development.

This role is full-time and you will be working onsite.

As a

Retention

Responsibilities:

Securing sales in the form of retaining customers, contributing towards achieving monthly sales targets both individually and as part of a team
Acting as the first point of contact for all customers who are requesting to cancel their service
Make outbound phone calls to customers that want to cancel their Service Agreement to explain the benefits of their coverage
Gathering information about customer complaints; develop aggressive retention strategies based on customer feedback.
Negotiating with customers to renew contracts and retain business.
Reviewing and updating account histories & client information such as addresses, phone numbers, and other contact details for future communication purposes

Qualifications:

Experience in sales and customer service is a requirement; must be able to execute basic sales skills in a high performance environment
Advanced problemsolving skills and can effectively communicate with customers and work groups
Ability to multitask and have organizational and data entry skills
Strong attention to detail and the ability to follow directions
Excellent customer service and communications skills
Effective listening and analytical skills, as well as the ability to summarize information and offer solutions.
Strong outgoing personality and great work ethic.
Flexible work hours and availability for day, evening, night, weekend, and holiday. Overtime may be required
Must be willing to go through preemployment background and assessments
Willing to work onsite