Bilingual Expert Technical Support Engineer – SaaS - Bogota, Capital District

Solo para miembros registrados Bogota, Capital District, Colombia

hace 3 días

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Job summary

The position
As a Level 3 Support Engineer you'll be the final escalation point for technical issues affecting our top-tier customers on the Ringover cloud-calling platform.
You will troubleshoot complex voice, messaging, and API-driven workflows,
and partner directly with Software Engineering to isolate defects and ship fixes.
Your time will be split between reactive case work (all severities for our top 20 enterprise clients) and proactive platform improvements,
with a strong emphasis on mentoring Level 1/2 agents.
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