Customer Growth Intern - Bogotá, Colombia - Infobip

Descripción

At Infobip we dream big. We value creativity, persistence, and innovation -- passionately believing that it is through teamwork that we can all reach greater heights. Since , we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through + offices on six continents, Infobip's platform is used by almost % of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Are you a forward-thinking individual with a keen interest in elevating the customer experience and spot opportunities for customer growth? Do you have a passion for helping our customers and a desire to make a meaningful impact?

If so, we have the perfect opportunity for you We're on the lookout for a dynamic, motivated, and talented individuals to join our team as Mid Market Customer Growth Associates.

What will you be doing at Infobip?

As a Mid Market Customer Growth Intern, you will have the opportunity to learn and contribute to our customer-centric strategy. This role will provide valuable experience in working directly with customers, allowing you to enhance your skills in communication, negotiation, and business acumen.

Job Responsibilities

Learn how to build and maintain trusted relationships with assigned customers to enhance overall customer growth.

Together with senior colleagues, serve as a focal point for client when it comes to meeting client's business and technical expectations (technical escalations, communicate customer feedback and ideas to internal teams).

Collaborate with internal cross-functional resources to meet customer requirements.

Work closely with Customer Success for existing and future SaaS business.

Learn how to ensure that client's account is properly set-up (account creation and set-up, route management, sender registration).

Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP.

Learn about Infobip products, the platform, and the market.

Acquire knowledge of client`s use cases.

Gain an understanding of the business landscape, competition, and the latest industry trends.

Job Requirements

Currently pursuing a bachelor's or master's degree in Business, Administration, Economics, or a related field and available to work full time

Alternatively, you have recently completed college and are seeking your first job in your chosen field of study.

Excellent analytical and organizational skills, with a systematic approach to problem-solving.

Fluent in English, both spoken and written.

Interest in working with multi-divisional, multi-geographical customers. with a diverse range of customers across different divisions and geographic regions.

Proactively engages customers with a consultative, solution-orientated approach to identify new opportunities.

Demonstrated ability to work both independently and as part of a team.

Enthusiasm for learning and adapting to new challenges.