Analyst Cust Serv Op - Bogota, Colombia - Johnson & Johnson

Johnson & Johnson

Empresa verificada

Bogota, Colombia

hace 1 semana

Publicado por:

Carolina González

beBee Recruiter

Descripción

At Johnson & Johnson, the largest healthcare company in the world, we come together with one purpose: to profoundly change the trajectory of health for humanity.

Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years.

Regardless of your race, belief, sexual orientation, religion or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.

When You Join Johnson & Johnson, Your Next Move Could Mean Our Next Breakthrough.

We are hiring the best talent for
Bilingual Customer Service (English & Spanish)
to be located in Bogotá,Colombia (Relocation not applicable)**
Purpose"

Key Responsibilities:

Access enabling technology to complete client inquiries and transactions.
Escalate complex transactions for resolution or contact with third party vendors as appropriate.
Assist and encourage users / customers to make effective use of selfservice options, systems, products, services, etc. in order to drive rapid resolution and empower customers; educate and inform customers of the full range of Global Services available to them.

Qualifications:

Education:
High School required or Bachelor's degree (preferred)

REQUIRED:

Customer service experience

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Proficient in these 2 languages: Spanish (advanced required), English (advanced required)
:

Demonstrates customer orientation and excellent customer service skills.
Strong written and verbal communication skills; handles internal communications and external/client communications with detailed support and assistance
Excellent telephone manner with clear, concise and professional communication skills

PREFERRED

Experience with tools to report data, track and analyze trends and CRM (Salesforce preferred)
Experience with endtoend customers (is a plus)
Contact Center and Service Center experience, HR and/or Procurement Service Center
Understanding of HR Functional domains (Benefits, Compensation, HRIS, Workforce Data Administration, HR Generalist, Employee Relations, Procurement, billing, purchase orders, payment status).