Operations Engineer Monitoring SAP Retail - Bogota, Colombia - Adidas

Adidas

Empresa verificada

Bogota, Colombia

hace 1 semana

Publicado por:

Carolina González

beBee Recruiter

Descripción

Purpose & Overall Relevance for the Organization:

The aim of the role is to work as part of a team to provide 24/7/365 operational support, incident management and stakeholder communication for the systems used to

- produce, publish, and serve content for a range of adidas platforms and services (possibly including mobile, tablet, desktop, and IPTV).

This role will be focused on SAP Retail and other retail solutions, but not restricted to it.
Key Responsibilities:
Observability + Monitoring management

Responsible for the team and processes to monitor the End-to-End flow, including AL L1 and L2 troubleshooting needed, services 24x- Maintain close collaboration with adidas Tech Product teams in terms of Feature Development and Support.

Coordination with close collaboration with Service Management and SREs for priorities, alerts, communication and workarounds.
Diagnoses service delivery problems and initiates actions to maintain or improve levels of service.
Establishes and maintains operational methods, procedures, and facilities in assigned area of responsibility and reviews them regularly for effectiveness and efficiency of prevention and detection
Specialist advice

Actively maintains recognized expert level knowledge in one or more identifiable
- specialisms.
Provides definitive and expert advice in their specialist area(s).

Oversees the provision of specialist advice by others, consolidates expertise from multiple

- sources, including third party experts, to provide coherent advice to further organizational
- objectives.
Supports and promotes the development and sharing of specialist knowledge within the
- organization.

Business analysis

Investigates operational requirements, problems, and opportunities, seeking effective
- business solutions through improvements in automated and non-automated components of
- new or changed processes.
Assists in the analysis of stakeholder objectives, and the underlying issues arising from
- investigations into business requirements and problems and identifies options for
- consideration.
Works with stakeholders, to identify potential benefits and available options for
- consideration, and in defining acceptance tests.
Contributes to selection of the business analysis methods, tools, and techniques for projects,
- selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile)
- approaches.

Testing

Accepts responsibility for creation of test cases using own in-depth technical analysis of
- both functional and non-functional specifications (such as reliability, efficiency, usability,
- maintainability, and portability).
Creates traceability records, from test cases back to requirements.

Produces test scripts, materials, and regression test packs to test new and amended

- software or services.
Specifies requirements for environment, data, resources, and tools.

Interprets, executes, and documents complex test scripts using agreed methods and

- standards.
Records and analyses actions and results and maintains a defect register.

Reviews test results and modifies tests if necessary.
Provides reports on progress, anomalies, risks, and issues associated with the overall

- project.
Reports on system quality and collects metrics on test cases.

Provides specialist advice to support others.
Systems integration and build

Provides technical expertise to enable the configuration of software, other system
- components and equipment for systems testing.
Collaborates with technical teams to develop and agree system integration plans and report
- on progress.
Defines complex/new integration builds.

Ensures that integration test environments are correctly configured.
Designs, performs, and reports results of tests of the integration build.
Identifies and documents system integration components for recording in the configuration

- management system.
Recommends and implements improvements to processes and tools.

Porting/software configuration

Configures software and equipment and tests platform-specific versions of one or more
- software products.
Reports the outcome of testing and identifies potential improvements to the process and to
- the software products according to agreed designs and standards.

Configuration management

Proposes and agrees the configuration items (CIs) to be uniquely identified with naming
- conventions.
Ensures that operational processes are in place to maintain secure configuration, consistent
- classification, and management of CIs, and for the verification and audit of configuration
- records.
Develops, configures, and maintains tools (including automation) to identify, track, log and
- maintain accurate, complete, and current information.
Reports on the status of configuration management. Identifies problems and issues and
- recommend corrective actions.