Manager, Billing and Credit - Bogota, Colombia - Equinix

Equinix

Empresa verificada

Bogota, Colombia

hace 1 semana

Publicado por:

Carolina González

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Descripción

Manager, Billing and Credit & Collections

Equinix is the world's digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks.

Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments.

Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20+ years of continuous growth.

Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions.

We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary
Critical role of the team will be to solve long-standing disputes and process bottlenecks. Find new ways to reduce friction for these customers to work with us across the invoice to cash lifecycle.

This role will also be responsible for delivering the financial results for this group of customers, included Aged Debt, Customer Resolution SLO, and unapplied cash/credits.

You will lead a team to closely partner with these customers to improve customer experience and drive customer satisfaction.

What you'll be doing?

Partners with crossfunctional teams that help solve problems, drive productivity and streamline end to end processes
Develops and builds relationships at a managerial level with Regional/Country Leaders, Sales, IBX Management, Operations, and other crossfunctional teams to raise awareness and drive resolution of customerimpacting issues
Develops global alignment in the way we serve our global customers
Provides coaching and development for the team
Hires, onboards, and leads team of Billing Analyst & Credit Analyst to support our customers
Participation in quarter business reviews (QBR) to further enhance customer relationship

Accountabilities

Ensures KPI's are in place for the team which are appropriate for the needs of the function and its stakeholders. Accountable for resource planning (people, finances etc.) across the team
Understand contractual conditions and partner with Sales and Legal to make recommendations from GBCC perspective to provide scalability and new ways of working
Drives global consistency across the customer accounts portfolio
Manages customer specific project/initiatives to improve the service we provide to them and resolve longstanding issues
Serves as escalation point internally and externally for complex issues
Builds a strong and collaborative relationship with the Customers key decision maker and day to day operations team
Participates in/leads stakeholders in service improvement initiatives
Identify policies and procedures, proactively seeking continuous improvement

Working Relationships

Customers
GBCC & Finance Leadership
Suppliers
GBCC; Sales Ops; Commercial Solutions; Legal and other relevant functions

What do you need?

Bachelor's or equivalent professional qualification (Business Administration, Accounting, etc.)
510 years' experience preferred
Able to operate in the detail and contribute to process enhancements
Excellent collaboration skills with internal teams/external customers
Team leadership ability
Experience in identifying and delivering process efficiencies
Requires working across multiple time zones
Strong oral and written communication skills (English & Spanish)

Knowledge, Skills and Abilities

Collaborative personality and ability to build strong personal relationships
Requires a high level of analysis, judgment, negotiation, and problemsolving skills
Highly organized, with attention to detail and a dedication to resolving issues
Able to remain professional in highstress situations and work under pressure
Able to plan, execute and manage high volumes of work
Embraces change and supports the team management through it
Highly organized, with attention to detail and a dedication to resolving issues
Able to interact with all levels of internal and external clients

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or do