Contact Center Agent - Bogota, Colombia - PayU

PayU

Empresa verificada

Bogota, Colombia

hace 1 semana

Publicado por:

Carolina González

beBee Recruiter

Descripción

About PayU

PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our merchants and millions of consumers.

As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.

Thinking of becoming a PayUneer and you are curious to know more about us? Read more about the life in PayU here

About the role:

We are looking for people for Customer Service Team who will provide direct support to the requirements of internal and external customers to facilitate transactional activities through phone, chat and tickets for all platforms.

What you will do:

Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
Guide callers through troubleshooting, navigating the company site or using the services
Answering tickets and chats
Solve the requirements and requests assigned and received
Identify and escalate issues to supervisors
Research, identify, and resolve customer complaints using applicable software
Document all call information according to standard operating procedures
Complete call logs and reports

What you need to succeed:

Minimum 6month experience in customer service and customer care
Minimum high school or technical studies (2 semesters) or related careers professional requirements.
Knowledge of customer service practices and principles (desirable) knowledge in ecommerce or banking
Excellent data entry and typing skills

About us

Our Commitment To Building A Diverse And Inclusive Workforce

As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge.

Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers.

Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith.

An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up.

At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.