Team Leader Cdz - Bogota, Colombia - DHL

DHL

Empresa verificada

Bogota, Colombia

hace 1 semana

Publicado por:

Carolina González

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Descripción

Title:
Team Leader CDZ

Location:

GSC BOG

About the Role:

Monitor regional or global programs (in all GSC service lines) implemented in
GSC BOG, optimizing and reducing the complexity of processes, generating efficiency, increasing productivity and adding value to customers and businesses.

Principal responsibilities:

Actively lead the team of program analysts, process associate in charge, looking for operational excellence through respect and results.
Measure and control the performance of the program and resources according to the objectives defined

- during the implementation phase.

Control the processes within the quality standards and guarantee the compliance with administrative rules.
Actively participate and maintain an excellent relationship with process owners/ business partners
Provide timely feedback for the team in charge

Responsible for the activities related to the end of the month of the Center as:

Define the processes, KPI (SMART), roles within the programs and find opportunities for improvement according

- to the needs of the client with the support of BPO & Transition Manager

Analyze and present the capacity utilization of the programs in charge
GSConnect usage and accuracy of the information

Who Can Apply:

Professionals in Industrial Engineering, Business Administration, International Business or similar occupations
Previous experience in project management, active leadership and teamwork.
High level of English (dialogue, writing, listening).
Advanced level of MS Excel and other MS Office tools.

Relevant information: