Service Desk Analyst - Medellin - Interscripts, Inc.

    Interscripts, Inc.
    Interscripts, Inc. Medellin

    hace 1 semana

    $24.000.000 - $42.000.000 (COP) por año *
    Descripción


    Summary The Service Desk Analyst provides service desk assistance and technical support via phone, email, and ITSM applications to resolve IS-related customer requests.

    The role also monitors system alerts, processes Operations jobs, and distributes reports within the assigned shift as required.

    Detailed Responsibilities Provide Tier 1 service desk support via phone, email, and ITSM tools, resolving requests during the first contact whenever possible.

    Provide Tier 2 support for complex issues and escalate to Senior/Lead Service Desk Analysts when appropriate.
    Document, track, and monitor incidents to ensure timely resolution.
    Troubleshoot issues using experience, judgment, standard work instructions, and remote support tools to meet Service Desk performance goals.

    Monitor server alerts, network alerts, sensor alerts, and other system notifications, and coordinate with Technical Support Partners to resolve issues.

    Work with and monitor Technical Support Partners to ensure timely resolution of incidents and requests.
    Communicate system problems and status updates to ISD on-call resources, ISD leadership, and stakeholders as required.
    Notify appropriate staff via preferred contact methods (pager/mobile) and follow established escalation procedures when necessary.

    Process Operations batch jobs and distribute reports during the assigned shift; troubleshoot operational issues related to AS/400 , servers, and network systems as directed.

    Perform other duties as assigned.

    Service Desk Support Scope Provide Level I support for routine issues such as: Password resets Email issues Web access restrictions Provide Level II support for more complex incidents or escalate as needed.

    Ensure all incidents are properly documented, tracked, and resolved within SLA timelines.
    Use technical expertise and judgment to troubleshoot and resolve incidents effectively.
    Coordinate with Technical Support Partners to ensure timely incident resolution.
    Requirements Technical Expertise Experience in providing end-user computer support is required.
    Experience in data center operations is preferred.
    Proficiency in Microsoft operating systems and desktop applications or similar software is required.
    Good oral and written communication skills with proper grammar.
    Ability to create, read, and follow written procedures and verbal instructions.
    Experience working with all levels within an organization is required.
    Experience in healthcare is preferred.

    Education and Experience Education:
    High School Diploma or equivalent is required; college coursework is preferred.

    Certification:
    Help Desk Institute (HDI) certification is required within 12 months.

    Years of Relevant Experience:
    Minimum of two (2) years required.

    Supervisory Experience:
    None.

    Working conditions

    • While performing the duties of this job, the employee is regularly required to lift, walk, stand, sit, bend, reach with hands and arms, climb, push/pull, use hands, and see, hear, and speak.
    • The noise level in the work environment is usually quiet to moderate.

    This position is performed in office, home office, and/or community settings, five days a week with typical work hours being 8.

    00 am through 5 pm bilingual and very good English speaking skills
    * Este rango salarial es una estimación hecha por beBee
  • Trabajar en empresa

    Colombia - Service Desk Analyst

    Solo para miembros registrados

    A Service Desk professional forms the foundation of an organization's IT support structure. As the first point of contact for users experiencing technical issues or seeking assistance, this role is pivotal in ensuring smooth day-to-day operations and delivering excellent customer ...

    Perímetro Urbano Medellín De jornada completa

    hace 1 mes

  • Trabajar en empresa

    Colombia - Service Desk Analyst

    Solo para miembros registrados

    Work with a nationally ranked CPA and advisory firm that is passionate for what's next. Aprio has 30 U.S. office locations, one in the Philippines and more than 2,100 team members that speak 60+ languages across the globe. By bringing together proven expertise, deep understanding ...

    Perímetro Urbano Medellín

    hace 5 días

  • Trabajar en empresa

    Colombia - Service Desk Analyst

    Solo para miembros registrados

    Work with a nationally ranked CPA and advisory firm that is passionate for what's next. Aprio has 30 U.S. office locations, one in the Philippines and more than 2,100 team members that speak 60+ languages across the globe. By bringing together proven expertise, deep understanding ...

    Perímetro Urbano Medellín De jornada completa

    hace 5 días

  • Trabajar en empresa

    Colombia - Service Desk Analyst

    Solo para miembros registrados

    A Service Desk professional forms the foundation of an organization's IT support structure. As the first point of contact for users experiencing technical issues or seeking assistance, this role is pivotal in ensuring smooth day-to-day operations and delivering excellent customer ...

    Perímetro Urbano Medellín

    hace 1 mes

  • Trabajar en empresa

    Help Desk Analyst – Level I

    Solo para miembros registrados

    This role requires advanced / bilingual English proficiency (C1 or higher), as daily communication and support are provided to international users and teams. · Provide first-level technical support to end users on-site, · ...

    Medellín

    hace 2 semanas

  • Trabajar en empresa

    Help Desk Analyst – Level I

    Solo para miembros registrados

    Bilingual Help Desk Analyst – Level I (On-site, Medellín) · Salary: COP $4,124,000 · Please share if you know someone who could be a good fit. · Mandatory Requirement · This role requires advanced / bilingual English proficiency (C1 or higher), as daily communication and support ...

    Medellín, Antioquia

    hace 2 semanas

  • Trabajar en empresa

    Colombia - External Service Desk Analyst

    Solo para miembros registrados

    We are seeking an External Service Desk Analyst to join our dynamic team. The ideal candidate will have basic understanding of computer hardware software operating systems network concepts and common applications. · Responsibilities include offering initial assistance to users vi ...

    Perímetro Urbano Medellín

    hace 3 semanas

  • Trabajar en empresa

    Colombia - External Service Desk Analyst

    Solo para miembros registrados

    We are seeking an External Service Desk Analyst to join our dynamic team at Aprio. As a key member of our IT Operations team,you will provide first-line support to clients via phone,email,ticketing systems,and other communication channels. · First-Line Support: Offer initial assi ...

    Perímetro Urbano Medellín De jornada completa

    hace 3 semanas

  • Buscamos a un Analista de Soporte/Mesa de Ayuda con experiencia en atención a tickets y soporte técnico para brindar soporte completamente en inglés. · ...

    Medellín, Antioquia

    hace 1 mes

  • Trabajar en empresa

    Deal Desk Specialist

    Solo para miembros registrados

    Roca Alliances It is a company providing multiple services to cover all departments, as well as a company specialized recruitment firm in the tech sector, connecting top talent with leading global companies. We provide tailored hiring solutions, ensuring the perfect match for eac ...

    Medellin, Colombia

    hace 6 días

  • Trabajar en empresa

    Deal Desk Manager

    Solo para miembros registrados

    We are seeking an experienced and strategic Deal Desk Manager to lead and optimize global deal desk operations. · Own the end-to-end deal lifecycle, ensuring pricing accuracy, policy compliance, and timely approvals. · Collaborate closely with Sales, Finance, Legal, and Operation ...

    Medellín

    hace 2 semanas

  • En Duconnect Colombia SAS estamos buscando un IT Support / Service Desk Analyst con inglés fluido para unirse a nuestro equipo de manera inmediata. · Si te apasiona la tecnología, te gusta resolver problemas y comunicarte en inglés todos los días con clientes internacionales, est ...

    Medellín, Antioquia

    hace 5 días

  • Trabajar en empresa

    Deal Desk Manager

    Solo para miembros registrados

    We are seeking an experienced and strategic Deal Desk Manager to lead and optimize global deal desk operations. · Competitive salary in Colombian pesos (COP) · Private medical insurance · Continuous training and mentoring · Growth Opportunities: Join a growing team with plenty of ...

    Medellín, Antioquia

    hace 2 semanas

  • Trabajar en empresa

    Product Owner Manager

    Solo para miembros registrados

    · Company Description · Veritas Automata is a technology consulting and software development company dedicated to delivering innovative solutions that drive business success. We combine expertise in automation, AI, and advanced technology to enhance operational efficiency and st ...

    Medellín, Medellin, Antioquia, Colombia

    hace 5 días

  • Trabajar en empresa

    Deal Desk Specialist

    Solo para miembros registrados

    We are seeking outstanding professionals to support global deal desk operations at Roca Alliances.We are looking for a detail-oriented Deal Desk Analyst to review and process sales deals ensuring accuracy compliance and timely approvals. · ...

    Medellín, Antioquia

    hace 1 mes

  • Trabajar en empresa Trabajo a distancia

    Product Owner Manager

    Solo para miembros registrados

    +We are looking for a Product Owner Manager (L5), a senior individual contributor responsible for translating business needs into actionable product requirements. · +5–8 years of experience as a Product Owner, Product Manager, Business Analyst or equivalent role in software deliv ...

    Medellín, Antioquia

    hace 1 mes

  • Trabajar en empresa

    Analista de soporte en sitio

    Solo para miembros registrados

    Buscamos un Analista de Soporte para brindar servicio técnico a los usuarios. La persona seleccionada deberá garantizar una experiencia excepcional. · ...

    Medellín, Antioquia $24.000.000 - $48.000.000 (COP) por año

    hace 2 semanas

  • Trabajar en empresa

    Securities & Derivatives Analyst 1

    Solo para miembros registrados

    +The Securities & Derivatives Analyst 1 assists in clearing settlement of client securities and derivatives transactions. · +Perform trade verificationsGenerate trade confirmationsComplete settlement tasksCordinate transaction processing issues+Fundamental understanding of Treasu ...

    Medellín De jornada completa

    hace 1 mes

  • Trabajar en empresa

    Product analyst

    Solo para miembros registrados

    SIMPLE is a successful mobile product with over 15 million unique downloads more than 300K - star reviews and over 50 year-over-year revenue growth It offers judgment-free gentle guidance toward balanced nutrition a healthy relationship with food and ultimately improved health an ...

    Armenia

    hace 1 mes

Empleos
>
Service desk analyst
>
Trabajos de Service desk analyst en Medellín