Retail Healthcare Customer Care Associate- Bogota - Continuum Global Solutions

Continuum Global Solutions

Empresa verificada

Bogota, Colombia

hace 1 semana

Publicado por:

Carolina González

beBee Recruiter

Descripción

Bogotá, Bogotá D

C, CO, 111611
Description:

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our cando culture works together to make the ordinary exceptional.
Are you an exceptional listener who

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_AIMS HIGHER.REACHES FARTHER_ when it comes to challenges and solving problems? Can you
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_ACT BOLD.BE PASSIONATE_ with your impressive communication skills, empathy, and strong persuasion? Can you
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_BE ONE.HELP MANY_ in a way that provides a positive experience? Do you want to
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_BE DIFFERENT.BE YOU_ and
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_LEARN MORE

TAKE ACTION_:
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JOIN OUR TEAM TODAY

We are hiring remote

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Customer Service Associates in Colombia who will support inbound calls and written communications regarding feedback from US based customers in the form of complaints or great service for a Retail Healthcare Account. You do not need a background in retail or healthcare, just a passion for learning and a desire to understand concerns, provide solutions, and make an impact on the lives of others.

RESPONSIBILITIES:

Answer inbound calls from US customers and address questions & concerns regarding the retail store and/or website
Provide customers with verbal and/or written correspondence regarding the customer's feedback or concerns making them feel heard and understood with acknowledgement and resolution
Utilize tools and resources effectively to gain product knowledge and navigation of the website when assisting customers
Empathize and resolve concerns to simplify the customer's retail experience
Adapt to learn new call types when business needs change & flex support in those areas

ADDITIONAL REQUIREMENTS:

18+ Years Old & High School Graduate
6+ months of BPO call center experience
Advanced Englishspeaking and written communication
Willing to work shifts Monday-Friday 8am8pm Eastern, Saturday & Sunday 8:30am7pm
Professional Positive Attitude & Courteous Telephone Etiquette
Customer focused personality
High Speed Internet of 20 download speed and 3 upload speed
Workspace free of noise and distractions

BENEFITS & PERKS:

Total salary of up to $2,873,750, which includes basic salary and a variable salary of up to 21%, depending on performance with indicators. The base monthly salary is $2,375,000.
Paid Training
Comprehensive health insurance package
Paid vacation
State of the art facilities & great work environment
Great work environment
Career growth opportunities

About Continuum Global Solutions, LLC- Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.- Continuum recruiting correspondence will always come from a talent acquisition representative with an official