- Deliver a superior Customer experience to the customers.
- Proactive in identifying issues and mitigating them, ensure issues raised are resolved quickly.
- Act as the first point of contact for client, CX, FIN, GSC teams in terms of financial operations.
- Understanding of the job costing systems and processes that ensure proper customer experience through our invoice and Supplier experience through PO creation & payment process.
- Audit client's invoices as per SLA.
- Collect client's invoices, run invoices matching, do dispute handling (if apply) and pass the clean invoices to the customer's account payable team.
- Comply with SLA/Process for job costing routines and other internal activities such as WF resolution & ICB cleaning.
- Comply with client's SLA/Process regarding freight audit and the agreed financial tasks.
- Be the primary point of contact for Customer, act as a bridge between customer and its Logistics Parties regarding invoices.
- Ensure flawless invoicing execution against instructions from CX.
- Ensure flawless PO creation against instructions from CX.
- Running suitable reports to monitor current state & execute daily what needs to be executed to control the assigned process.
- Provide proper visibility regarding the invoicing audit process and disputes.
- Follow up on open items with client's LSP.
- Detect issues that result in incorrect/delayed job costing and foster collaborative root cause analysis (internal) and to impact client's financial statements.
- Bachelor's Degree in International Trade, International Business, Logistics, Administration
- 1 year of Experience in similar position in a similar company/operations.
- Advanced level of written and spoken English
- Excel Intermediate (know how to build dynamic tables and simple Macros)
- Power Point – Is able to build professional KPI presentations.
- Organized and time management.
- Team Player.
- Customer Oriented.
- Perseverant & Action Oriented
- Collaboration and Influencing
- Problem solving
- Operational Financial Savvy (Selling rate. Buying rate, Gross Profit calculation, dispute handling and resolution).
Freight Audit Agent - Bogotá, Colombia - Maersk
Descripción
Your responsibilities:
What we are looking for:
#LI-JL1
#LI-Hybrid
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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