IT Help Desk - Bogota, Colombia - Charger Logistics Inc

Charger Logistics Inc

Empresa verificada

Bogota, Colombia

hace 2 semanas

Publicado por:

Carolina González

beBee Recruiter

Descripción

Job Title:

IT Help Desk
Location:
Bogotá, Colombia
Category:
Information Technology
Experience:
Entry-Level
Job Description:

Description

_We're proud to say we've been named one of "Super Empresas Expansión 2023 Top Companies"_
Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget.

With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo.

We are looking for an IT Support Technician for the Bogota site to join our help desk team which is the face of the overall IT organization.

The IT Support Technician has the responsibility of:

Frontline technical support including documenting, troubleshooting, resolving, and prioritizing incoming help desk requests

Responsibilities:

The IT Support Technician's primary responsibilities include:
Provide Hardware/Software support and maintenance for all laptop/desktop computers

Participate in projects to facilitate improvements to business processes and/or infrastructure

Responsible for IT asset tracking, assist with selection of new hardware, and evaluation of new software

Provide support for mobile devices and other equipment used for data collection in production areas

Co-ordinate with Technical team(s) for L2 and L3 issues and provide resolution to end users

Requirements

Education:

College diploma or university degree in computer science and a min. of 2 or 3 years equivalent working experience as a Support Analyst

Skills:

23 years recent IT support experience in a networked computer environment
Familiar with various computer hardware, network printers, Windows operating systems and O36
Exposure to networking tools and topologies such as TCP/IP, VPN, and Wi-Fi
Experience with Remote/Home office support challenges
Strong time management skills, able to multitask and set priorities
Strong communication and interpersonal skills, ability to work harmoniously with people at all levels within the organization and be customerfocused
Fine attention to detail and quality of work
Solid problem solving and root cause analysis skill
Willing to occasionally travel to remote sites as required
Flexibility to work in different shift and after hours
6day work schedule

Benefits

International training
Competitive Salary
Life insurance
Healthcare Benefit Package
Career Growth
Savings fund
Food coupons

We invest time and support in you to provide the room to learn, grow and work your way up. An entrepreneurially minded organization where you'll be given support and room to develop your own strategies. If this sounds like what you're looking for, then we might be the place for you.