Examiner Standards Manager - Bogota, Colombia - British Council

British Council

Empresa verificada

Bogota, Colombia

hace 1 semana

Publicado por:

Carolina González

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Descripción

Examiner Standards Manager (Colombia, Canada, Mexico or Peru)

Date:10-Apr-2023

Location:
Bogota, Americas, CO

Company:
British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK.

We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In we reached 650 million people.

Pay Band: 7/F

Contract Type:
Indefinite

Location:
Flexible in Colombia, Canada, Mexico or Peru

Closing Date:
advert will close on

Sunday April 23, 2023 at 23:59 Colombia time.

Role Purpose

This role will:

Ensure the reliable marking of Speaking tests on IELTS Online and VCS testing
Ensure regular monitoring of performance IELTS Online and VCS Speaking Examiners takes place
Ensure appropriate follow up actions and support is provided to IELTS Online and VCS Speaking Examiners/Senior Examiners
Develop and implement IELTS Online/VCS policies and procedures during and subsequent to the roll out phase of the project
Report to the Examiner Hub Managers and be part of the Global Exams Delivery
Operations Team within the Delivery Function, a key part of the English & Exams Strategic Business Unit (SBU).

Main accountabilities but not limited to the following

Supervises and controls Examiner marking activities to meet (daily/weekly/monthly) agreed delivery performance targets, schedules and deadlines by working with the Support and Operations teams to ensure suitable and sufficient examiner coverage.
Prioritises work and resolves daytoday operating resource issues for Examiner Hub team, to ensure high quality, consistent and efficient services are delivered
Makes recommendations to senior managers on procedural improvements, resource requirements and other operational initiatives to drive enhance team performance, cost effectiveness, service quality and efficiency
Identifies and shares examples of process/procedural best practice with appropriate colleagues in the Marking Function to drive continuous improvement in the BC's operational capability, efficiency and cost effectiveness.
Monitors and reports on the team achievement of agreed customer satisfaction performance targets in relation to marking completion.
Ensures that feedback is gathered regularly from Examiners, analysed and acted upon to drive continuous improvements in customer experience.
Reports on potential business development or extension opportunities to Marking Function colleagues to enable ongoing commercial success for the British Council.
Uses standardised processes to performance manage Examiners and Senior Examiners to ensure that the team are compliant with agreed policies
Conducts training for new Examiners as required
Conducts standardisation for current Examiners as required
Conducts training for Senior Examiners as required
Works with partners at IDP to develop and improve VCS and IELTS online policies
Conducts analysis using a range of standard methodologies and across multiple datasets to provide high quality and evidencebased recommendations on procedural improvements and/or highlight resource requirements needed to enhance operational performance
Presents complex information clearly, using an appropriate combination of written, graphical and financial data/analysis, to enable evidencebased operational decisionmaking and planning.
Develop and use reporting tools to monitor Examiner performance
Sets and oversees marking for Examiners, holding them to account for achieving agreed performance targets that are aligned to Examiner Hub priorities and goals. Time horizons are likely to be monthly quarterly.
Actively applies coaching and performance feedback techniques to maximise Examiner productivity and motivation in a high volume/pressurised delivery environment.
Performance manages Examiners and Senior Examiners.

Requirements of the role

Current active IELTS Examiner with substantial examining and training experience.
Demonstrable line management /performance management experience.
An excellent certification and monitoring for Speaking.
Demonstrable experience in conducting training workshops and/or seminars with teachers or other professional colleagues.
Demonstrable ability to deliver in a pressured environment.
Demonstrable experience of working with computer systems.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and incl