Technical Support Specialist - Bogota, Colombia - HUBTEK

HUBTEK

Empresa verificada

Bogota, Colombia

hace 1 semana

Publicado por:

Carolina González

beBee Recruiter

Descripción

Description:

Hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services.

We have been impacting the world since 2018 and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers.

Our modern offices are
pet-friendly and we provide different amenities such as casual attire, and free beverages. Some of our
benefits are health club membership, exercise plan, nutritional plan or home medical services.

As a
Technical Support Specialist, you will be providing technical support to customers, answering basic to complex questions on functionsrelated to our software products.

Some of your responsibilities are but are not limited to:

Make sure all of the customer's questionsand concerns are answered in a highly positive, professional, and customer-centric manner
Offering solutions to technical problems, either by providing stepbystep guidance, remote support, or escalating complex issues to higherlevel support teams if necessary.
Developing and maintaining a deep understanding of the products and services the company provides to effectively assist customers.
Identifying and escalating critical or unresolved issues to appropriate teams or higherlevel technical experts.
Ensuring that customer inquiries are handled promptly, professionally, and with highquality solutions.

Requirements:

What would help you succeed:

Believe and love what you do.
Teamwork.
Excellent problemsolving skills with a desire to take on responsibility.
Strong organizational and followup skills.

Minimum requirements:

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Studies: High School Degree.

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Experience: at least 1 year of experience in technical support, with online software apps or related.
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Language: Advanced English skills. C1 or C2 preferred.

Perks:

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Schedule:Monday to Friday from 8 am to 5 pm. or 9 am to 6 pm (We work by the American calendar)
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Contract: Indefinite term contract + Benefits.

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Places: Remote.

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Salary: COP and after 6 months increases to COP.

**Would you like to be part of a company that belongs to the 100 tech companies recognized by Freight Waves in the supply chain industry in the United States?