Voice Agent, T&e Call Center Operations Wfh - Bogota, Colombia - TransUnion
Descripción
TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:
The Tenant and Employment (T&E) Voice Office Operations Representative is responsible answering inbound phone calls for all T & E products.
The Voice Operations Rep will support both customers and consumers who use T&E services to screen individuals for rental housing and employment opportunities.
What You'll Bring:
- Maintains a consistent high level of knowledge regarding T&E products, services, and tools.
- Understands and consistently demonstrates knowledge of specific T&E business processes when performing all voice operations work.
- Maintains a solid understanding of U.S. credit/financial principles along with knowledge of U.S. criminal justice system/criminal background report and U.S. rental housing system/housing report (eviction) concepts.
- Adheres to established processes and procedures when responding to support phone calls.
- Works with QA and team lead to improve individual performance based on feedback and coaching to ensure high quality work product is delivered to T&E customers and consumers.
- Manages individual performance for aux time usage and adherence to schedules.
- Performs other duties as assigned.
- Must work U.S. business hours in support of U.S. customers and consumers.
- Must be open to rotational weekend shifts also during U.S. business hours to support U.S. customer and consumers.
Impact You'll Make:
- 13 years of experience in an operations job role, including inbound voice customer care/support.
- Excellent verbal, written, and interpersonal communication skills.
- Must be selfmotivated and a selfstarter.
- Demonstrate attention to detail in all work completed.
- Proactively works to improve knowledge and adherence to company processes and procedures.
- Collaborates well with others in a teamoriented work environment.
- Adapts well to change and can adjust priorities as needed.
- Displays time management skills.
Rep I, Consumer Operations Support
Más ofertas de trabajo de TransUnion
-
Internal Communication Specialist
Bogota, Colombia - hace 1 semana
-
Consumer Operations Support Rep I
Bogota, Colombia - hace 5 días
-
Engineer DevOps
Bogota, Colombia - hace 1 semana
-
Assoc Developer, Software Development
Bogota, Colombia - hace 5 días
-
Project Management, Product Operations
Bogota, Colombia - hace 1 semana
-
Manager I
Bogota, Colombia - hace 1 semana