Administrador de Plataformas de Observabilidad y Automatización - Perímetro Urbano Medellín - SoftwareONE Deutschland GmbH

Descripción

About SoftwareOne

SoftwareOne is a leading global software and cloud solutions provider. Our mission is to unlock the value of technology by helping clients migrate and modernize their workloads and applications.

The Role

We are seeking an Observability and Automation Platforms Administrator to join our team in Colombia or remotely.

Key Responsibilities

• Install, configure, maintain, and update observability platforms.
• Configure effective alert rules aligned with business priorities and adjust thresholds and conditions to reduce false positives and anticipate critical failures.
• Use logs, metrics, and distributed traceability tools to identify root causes of technical incidents or operational failures, document findings, and recommend preventive actions based on the analysis.
• Maintain up-to-date documentation related to tool configurations, integrations, changes, and operational procedures.

Your Profile

We need a Systems Technologist/Engineer or related field with extensive experience in managing and optimizing monitoring and observability tools.

Required Skills

• Previous experience with observability platforms such as Prometheus, Grafana, Elastic, Datadog, or Dynatrace.
• Knowledge of alert management, threshold definition, and incident response.
• Ability to interpret logs, metrics, and traceability for root cause analysis.
• Experience automating operational tasks to improve efficiency.
• Ability to document technical processes and integrations.

What We Offer

• A unique culture with lived corporate values for an appreciative and supportive work environment.
• Opportunity to develop your potential in a personalized way and according to your objectives within the role.
• Economic incentive program for employee referrals for active positions.
• Spaces for leisure, celebrations, and recreation for your physical and mental health.