Customer Service Lead - Bogota, Colombia - Rappi

Rappi

Empresa verificada

Bogota, Colombia

hace 1 semana

Publicado por:

Carolina González

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Descripción

Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos

¿Quieres saber por qué Rappi?
- VEMOS OPORTUNIDADES donde otros ven problemas;
- VEMOS CERCANIA donde otros ven distancia;
- VEMOS ADRENALINA donde otros ven presión.

Únete a un equipo donde todos somos capaces de TODO, donde todos tenemos las mismas oportunidades, sin importar género, raza, orientación sexual, religión, nacionalidad, edad, discapacidad, formación o experiência.

¿Te ha gustado lo que has leído hasta ahora?
Descubre cómo entregarás magia junto con nosotros a través de tu misión Rappi

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Job Description:

Como parte de Rappi, serás responsable de:

Responsibilities:

Develop and execute strategies to enhance customer service operations for restaurant partners, CPGs vendors, and ecommerce allies.
Lead a team of customer service representatives to deliver exceptional support and assistance to allies, resolving inquiries, issues, and complaints promptly and efficiently.
Collaborate with internal teams, including operations, sales, and product development, to ensure alignment on customer service initiatives and goals.
Analyze customer feedback, trends, and metrics to identify areas for improvement and implement strategies to enhance the overall customer experience.
Establish and maintain strong relationships with key allies, serving as the main point of contact for escalated issues and strategic discussions.
Develop and implement training programs to ensure customer service representatives are equipped with the necessary knowledge and skills to deliver exceptional service.
Monitor and evaluate customer service performance metrics, such as response times, resolution rates, and customer satisfaction scores, and implement corrective actions as needed.
Stay informed about industry trends, best practices, and emerging technologies in customer service to continuously innovate and improve our service offerings.

Requirements:

Bachelor's degree in business administration, marketing, or related field. 4 years of experience in customer service management, preferably in the technology, ecommerce, or food delivery industry.
Proven leadership experience, with the ability to motivate and inspire a team to achieve results.
Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with allies and internal stakeholders.
Strong analytical and problemsolving abilities, with the capacity to make datadriven decisions and prioritize competing demands.
Proficiency in customer relationship management (CRM) software and other relevant tools for managing customer interactions and tracking performance metrics.
Ability to thrive in a fastpaced, dynamic environment and adapt quickly to changing priorities and business needs.
Fluency in English and Spanish, both written and verbal, is required.

Bien y ahora,

¿Cuáles son los requisitos para que yo sea parte de este universo de neón?
Tipo

Empleador:
Regular

Empleador:
Rappi Technology Colombia

Para más información consulta nuestra pagina web

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Te esperamos con mucha ansiedad y brillo en los ojos para entregar magia juntos _#Rappi_