Team Lead, Collections-remote - Bogota, Colombia - TransUnion

TransUnion

Empresa verificada

Bogota, Colombia

hace 1 semana

Publicado por:

Carolina González

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What We'll Bring:

The Team Lead, Collections will work with high volume customers and offices to resolve complex issues and collect on escalated aging invoices.

In this role, they will oversee a team of Senior Collectors.

What You'll Bring:

Bachelor's degree in business administration, finance, accounting or related fields.
A minimum of 5+ years of handson collections experience dealing with B2B customers.
Fluency in English (C1 written and oral). Spanish is a plus.
Manage a team of Senior Collectors and perform all managerial duties and provide support, feedback, and guidance concerning daily operations and collection activity.
Coordinates collection efforts of existing field staff.
Strong customer focused attitude and mentality.
Proficiency in Microsoft Excel, experience with PeopleSoft strongly preferred.
Strong verbal and written communications skills; attention to detail and strong documentation skills.
Ability to effectively manage multiple conflicting priorities, meet strict deadlines, take verbal direction, and perform with mínimal guidance or supervision.
A strong work ethic, ability to work efficiently and with a sense of urgency.
Ability to prioritize tasks that are assigned.
Ability to accept and work with ongoing change in policies, procedure and technology thus bringing about increased profitability and success.
Utilize more advanced skills and expertise in a range of processes, procedures, systems to recover aging invoices.
Analyzes data to identify and solve complex problems.
This is a remote position which may require occasional inperson attendance at workrelated events at the discretion of management.

Impact You'll Make:

The Team Lead, Collections is responsible for overseeing the teams communication, information exchange and relationship building required to collect the billings due within the specified contractual terms.
Establishes, reviews, and updates collection processes and operating procedures.
Proactively contact clients with overdue receivables to coordinate collection plans.
Make regularly scheduled collection calls, ensuring that all key areas in a collection call are discussed and documented in the host system.
Supports upper management regarding any customer issues in relation to overdue funds or other issues preventing or delaying payment.
Liaise with the sales team to coordinate collection efforts.
Create a close working relationship with your counter parts within your department and the overall company.
Provides coaching and support to less experienced team members.
Perform any other duties as assigned.

TransUnion Job Title

Lead, Shared Services