Head of Account Management - Bogota, Colombia - OnceHub

OnceHub

Empresa verificada

Bogota, Colombia

hace 1 semana

Publicado por:

Carolina González

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Descripción

We have always been a remote company spread across seven countries and five continents. You'll work remotely from your home in Colombia and report directly to the Chief Customer Officer.

In this role you will lead a team of account managers that will work with our accounts to ensure they realize the full value of our products.

Your team will be responsible for onboarding and activation, expansions and renewals. Your work will involve automations to reach out to customers at scale plus account management of our enterprise accounts.

To succeed in this role, you will have to be deeply involved in ensuring that your team functions seamlessly with a strong focus on operational excellence and customer satisfaction.

In this role, you will:

Be incharge of delivering a seamless customer experience across all stages and touch points in the customer journey
Drive global initiatives to improve customer activation, onboarding, expansion and retention
Ensure that the account management team works in collaboration with all other business functions
Leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle
Manage a portfolio of premium customers, across the entire lifecycle
Further develop and mature playbooks, aligning to key moments that matter for time to value, feature adoption, expansion and renewals
Dig into data to pull actionable insights that help to guide and measure
Collect and share insightful feedback from our customers back into the marketing, and product teams

To be successful in this role, you will need the following:

A degree from a reputable university
5+ years of leadership in Account Management/Customer Success within SaaS, preferably in support of technology products
Experience in leading and driving customer facing initiatives with crossfunctional teams
Strong process/project management skills with the ability to think strategically and implement tactically
Excellent written and verbal English communication
You are experienced at proactive engagement during the customer journey and know the moments that matter
As a solver by nature, you eagerly look for new ways to do things that help the team scale
You are team and goal oriented, with an 'impact first' and "take initiative" mindset
Have the opportunity to work virtually in the US market and compete with best in class companies who are on the front line of innovation
Work in a modern SaaS, Productled company
Work remotely from home, saving you commuting time and promoting worklife balance
Get exposure to working with stakeholders on a global level across different industries
Work in a tech, fastpaced and challenging environment that provides opportunities for professional and personal growth
Join a fantastic organizational culture that places learning at the center of what we do
Socialize with colleagues at our biannual company retreats typically held at an international location (will resume once Covid19 is under control)
Receive a competitive salary
Work in a multicultural environment

If you want to contribute directly to the growth of an innovative SaaS company, please send us your CV along with a cover letter.