Operations Manager - 1120 - Colombia - Fagua

About the client: · Our client is a digital marketing agency specializing in helping home service businesses grow through comprehensive digital solutions. They transform websites into lead-generating assets while building brand awareness through SEO, social media, and paid advert ...

Descripción del trabajo

About the client:

Our client is a digital marketing agency specializing in helping home service businesses grow through comprehensive digital solutions. They transform websites into lead-generating assets while building brand awareness through SEO, social media, and paid advertising campaigns.

About the role:

We are seeking an experienced Operations Manager to oversee and optimize daily operations within a fast-paced digital marketing agency. The ideal candidate should be highly proactive, detail-oriented, and organized, with experience managing remote teams and working with flow charts and project management systems. The role aims to streamline fulfillment processes and remove the CEO from day-to-day operational management.

The Operations Manager will be responsible for project management, team coordination, and ensuring accountability for deadlines. They will play a critical role in optimizing workflows, standardizing processes, and ensuring that the team operates efficiently and effectively. 

Digital Marketing Agency experience is a plus.

What you'll be doing:

• Oversee project management system (Zoho) and ensure alignment with business processes.

• Conduct and lead daily team meetings to track project progress and team accountability.

• Monitor and track deadlines to ensure timely delivery of client projects.

• Develop and optimize SOPs and workflows to improve efficiency.

• Collaborate with leadership to implement strategic initiatives that enhance operational performance.

• Ensure the smooth onboarding of new team members, providing guidance on workflows and expectations.

• Manage and optimize team productivity by identifying inefficiencies and resolving operational bottlenecks.

• Oversee team coordination across different time zones to maintain seamless communication and workflow execution.

Who are we looking for?

• 3+ years of experience in an Operations or Project Management role.

• Strong expertise in Zoho or similar project management systems (ClickUp, Asana, , etc.).

• Highly organized and detail-oriented with experience in workflow optimization and process standardization.

• Experience managing remote teams, ideally of around 15+ people in an agency setup.

• Strong analytical skills with the ability to identify inefficiencies and implement effective solutions.

• Excellent communication skills with the ability to lead and motivate teams.

• Experience conducting daily stand-ups and team meetings to ensure project accountability.

• Experience working in digital marketing agencies is required.

• US experience is required. 

Position: Operations Manager

Remote Status: Fully Remote

Preferred Location: South Africa, Latin America, Pakistan

Working Hours: 9 am - 6 pm EST

Holidays: US Federal Holidays

Salary: USD USD 2800 per month

Internal Job ID: 1120