Call Center Agent - Bogotá
Sólo para miembros registrados Bogotá, Colombia
hace 1 mes
Job summary
We're looking for a Call Center Agent to deliver exceptional bilingual support from Latin America. This is a 100% remote, full-time position for a rotating night shift from 11 pm to 7 am, for candidates in Venezuela, Colombia, Peru, Ecuador, Argentina, Nicaragua, Guatemala, and El Salvador.
Responsibilities
- Answer inbound calls and respond promptly to customer inquiries in English and Spanish.
- Follow up on cancellations and attempt to reschedule services.
- Provide accurate information about products and processes.
- Handle inquiries and concerns to ensure customer satisfaction.
- Contact existing customers to provide updates and build relationships.
- Other similar or related tasks.
Requirements
- Fluent English (C1/C2) and Spanish.
- 1 – 5 years of experience in call center or customer service roles (remote preferred).
- Proficiency with Google Workspace and Microsoft Office.
- Excellent communication and problem-solving skills.
- Quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connection.
- Bachelor's or Associate's degree preferred.
Descripción del trabajo
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