Associate Analyst, Franchise Services - Bogota, Colombia - Mastercard

Mastercard

Empresa verificada

Bogota, Colombia

hace 1 semana

Publicado por:

Carolina González

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Descripción

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible.

Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences.

We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Associate Analyst, Franchise Services

Who is Mastercard?

Mastercard is a global technology company in the payments industry.

Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.

Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company.

With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

The GBSC (Global Business Services Center) is the shared services organization for Mastercard that provides services to all regions and all business units spanning 50 countries.

Consistent with the One LFI model, GBSC is partnering with the Law and Franchise Integrity team to build a Franchise shared services function.

The Associate Analyst, on this team will be responsible for:

Review card designs for compliancy of rules and standards
Process disputes for the life cycle of the claim using various logic
Communicate noncompliance of security rules and procedures
Notification of transactional data integrity issues
Are you comfortable with a changing and fast paced environment?
Can you manage a time critical, and deadline orientated workload?
Are you committed to customer service?
Do you want to be part of a team responsible for protecting our brand and solve critical customer problem?

Role

Review and approve customer card design submissions and variance request per Mastercard rules, brand standards, security elements etc...
Manages multiple franchise processing programs, stay current with new enhancement and design standards, responds to complex ad

- hoc customer requests and conducts ongoing program management

Partner with customers, both internal and external, regarding rules, procedures, and processes to ensure compliance and maintain customer satisfaction.
Demonstrate ability to multitask and prioritize to provide superior customer service according to the GBSC standards in terms of quality, response time, resolution time and adhering to SLAs.
Ensure that GBSC meets the needs of business units, Franchise Management, and other stakeholders.

All about You

Background in Franchise with emphasis in the card industry, operations, business administration and or customer service
Demonstrated ability to communicate and interact cooperatively in a team environment and explain processes and policies effectively
Result driven with a high sense of urgency and focus on customer, quality, and timely resolution.
Experience in Salesforce and Tableau is a plus

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.