Customer Service Agent - Bogota, Colombia - Foundever

Foundever

Empresa verificada

Bogota, Colombia

hace 1 semana

Publicado por:

Carolina González

beBee Recruiter

Descripción

About Us

Foundever is a company that operates under the culture of people first, the reason why it offers training for their agents, recognition programs, and professional development programs.

The company also provides flexibility in the schedules for people who want to work.

It is a multinational company that believes in human talent and contributes to professional development and personal growth towards the future.

Job Summary

Foundever is waiting for you We are a company with more than 23 years of experience in the BPO Sector with great benefits for all our associates.

We have options for you to work from home or from the office We are looking for bilingual people with good customer service skills providing service and support in companies related to financial services, health services, retail services, and more The most important thing is to have a great attitude, you only need a english level of B2 or above, and best of all, we don't require job experience.

Primary Job Responsibilities

Meet customer requirementsEffective resolution of customer issuesOptimization of customer requirementsRedirect customer requests in the necessary tools or platforms

Skills/Knowledge/Abilities

Ability to develop strong business relationships.
Ability to serve as an employee advocate while balancing the needs of the clients and the company.
Demonstrated ability to effectively deal with ambiguity.
Expert at establishing and maintaining effective relationships with management staff, frontline employees, the general public and clients.
Openminded, trustworthy, complianceoriented, flexible, adaptable and teamoriented.

Education
High school diploma or equivalent

About Foundever
Foundever is a global leader in the customer experience (CX) industry.

With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands.

Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.