Call Center Trainer - Bogota, Colombia - Continuum Global Solutions

Continuum Global Solutions
Continuum Global Solutions
Empresa verificada
Bogota, Colombia

hace 1 mes

Carolina González

Publicado por:

Carolina González

beBee Recruiter
Descripción
Bogotá, Bogotá D

C, CO, 111611
Description:

  • At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our cando culture works together to make the ordinary exceptional.
  • Are you an exceptional listener who
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_AIMS HIGHER.REACHES FARTHER_ when it comes to challenges and solving problems? Can you
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_ACT BOLD.BE PASSIONATE_ with your impressive communication skills, empathy, and strong persuasion? Can you
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_BE ONE.HELP MANY_ in a way that provides a positive experience? Do you want to
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_BE DIFFERENT.BE YOU_ and
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_LEARN MORE

TAKE ACTION_:
- ?_


JOIN OUR TEAM TODAY

  • We are hiring a
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Call Center Trainer to work onsite in Bogota Colombia. The Call Center Trainer will be responsible for training call center agents to support a finance account.
ESSENTIAL FUNCTIONS

  • Conduct face to face and/or virtual classroom training,
  • Create a positive learning environment and ensure that all delegates receive appropriate motivation, direction, coaching, and feedback to achieve the learning objectives.
  • Review, edit, assemble, and distribute learning materials and teaching aids.
  • Answer routine inquiries regarding training courses and schedules.
  • Prepare periodic, standardized reports and analyses of development and training needs
  • Operate audio visual equipment during training programs
  • Identify and communicate errors, gaps or inaccuracies in the training materials
  • Work with vendors and other thirdparty sources to coordinate technical or professional training offerings
  • Provide administrative support to the learning and development team, as needed
  • May supervise new hires posttraining

REQUIRED EDUCATION AND EXPERIENCE

  • Minimum High School Diploma
  • Minimum 2 years' experience as a trainer or related position preferably in a call center
  • Proficiency with computers, Microsoft Office and internet
  • Exceptional presentation and communication skills
  • Good interpersonal skills and communication with all levels of management
  • Organized and able to create multiple timelines, budgets, and schedules
  • Able to multitask, prioritize, and manage time efficiently

BENEFITS & PERKS:


  • The base monthly salary
  • 2,399,000 COP
  • Paid Training
  • Comprehensive health insurance package
  • Paid vacation and holiday time off.
  • Great work environment

About Continuum Global Solutions, LLC- Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.- Continuum recruiting correspondence will always come from a talent acquisition representative with an official
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