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  • Client Support Setup Specialist - Barranquilla - Wear The Shield

    Wear The Shield
    Wear The Shield Barranquilla

    hace 1 semana

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    Descripción

    Job Opportunity: Client Support Setup Specialist (Implementation Specialist)

    Are you ready to be part of a dynamic team and contribute to the growth of a leading company in the Ecommerce and Customer Experience Ecosystem?

    We are seeking a highly skilled Implementation Specialist to join our team of passionate professionals. Our company has experienced significant growth, and we are committed to providing opportunities for career advancement.

    Your Role:

    • Configure and optimize customer service platforms to meet client needs
    • Enhance implementation processes to deliver exceptional client service
    • Create and maintain detailed setup tutorials and SOPs
    • Audit and optimize platforms for peak performance
    • Provide support to Onboarding Specialists with platform-related queries
    • Report on progress and analytics to keep the team informed

    Requirements:

    • 3+ years of experience in Customer Service, with an IT or Computer Science background preferred
    • Proficient in Excel or Google Sheets, strong research and analytical skills, and excellent communication
    • Familiarity with eCommerce tools like Gorgias, Shopify, Zendesk, etc. is a plus
    • Detail-oriented, self-starter with high energy and motivational skills

    Technical Requirements:

    Personal PC or laptop with at least 15 Mbps for upload & download speed

    Perks and Benefits:

    • $5 USD/hour
    • Paid time off
    • Comprehensive health insurance and dental benefits
    • Recognition and rewards for your hard work
    • Flexibility of a permanent full-time remote setup

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