Director of Operations - Barranquilla, Atlántico

Job summary

The Director of Operations is the main face when dealing with the day-to-day operation for both internal and external clients.

Responsibilities

• Maintain effective communication with staff and clients, ensuring alignment in operational processes, conflict resolution, and relationship strengthening through meetings, emails, and calls.
• Coordinate and analyze workload with QA and WFA, oversee productivity reports, manage operational requests, and allocate personnel according to client requirements.
• Support supervisors and team leads, ensure staff training in internal procedures, and organize monthly meetings with formal follow-ups.
• Accurately manage payroll, ensure regulatory compliance, process leave requests, report additional charges, and maintain transparency in billing.

Qualifications

• 4+ years of experience in Leadership roles.
• Advanced English proficiency.
• Microsoft Office (Teams, Outlook), LSG Portal, 3CX.

Descripción del trabajo