Operations Engineer - Bogota, Colombia - Adidas
Descripción
Operations Engineer Monitoring Integration_- Area: IT
- Service Management
- Subsidiary/Country: Colombia
- Location: Bogota
- Grade: M4
- TECH
Job Family:
Operations Engineering
- Purpose & Overall Relevance for the Organization:
- The aim of the role is to work as part of a team to provide 24/7/365 operational support, incident management and stakeholder communication for the systems used to
- This role will be focused on Integration Solutions such as Kafka, Tibco, but not restricted to it.
- Key Responsibilities:
- Observability + Monitoring management
Responsible for the team and processes to monitor the End-to-End flow, including AL L1 and L2 troubleshooting needed, services 24x- Maintain close collaboration with adidas Tech Product teams in terms of Feature Development and Support.
- Coordination with close collaboration with Service Management and SREs for priorities, alerts, communication and workarounds.
- Diagnoses service delivery problems and initiates actions to maintain or improve levels of service.
- Establishes and maintains operational methods, procedures, and facilities in assigned area of responsibility and reviews them regularly for effectiveness and efficiency of prevention and detection
- Specialist advice
- Provides definitive and expert advice in their specialist area(s).
- Oversees the provision of specialist advice by others, consolidates expertise from multiple sources, including third party experts, to provide coherent advice to further organizational objectives.
- Supports and promotes the development and sharing of specialist knowledge within the organization.
- Business analysis
Investigates operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes.
- Assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems and identifies options for
Works with stakeholders, to identify potential benefits and available options for consideration, and in defining acceptance tests.
- Contributes to selection of the business analysis methods, tools, and techniques for projects, selecting appropriately from predictive (plandriven) approaches or adaptive (iterative/agile) approaches.
- Testing
Accepts responsibility for creation of test cases using own in-depth technical analysis of both functional and non-functional specifications (such as reliability, efficiency, usability, maintainability, and portability).
- Creates traceability records, from test cases back to requirements.
- Produces test scripts, materials, and regression test packs to test new and amended software or services.
- Specifies requirements for environment, data, resources, and tools.
- Interprets, executes, and documents complex test scripts using agreed methods and standards.
- Records and analyses actions and results and maintains a defect register.
- Reviews test results and modifies tests if necessary.
- Provides reports on progress, anomalies, risks, and issues associated with the overall project.
- Reports on system quality and collects metrics on test cases.
- Provides specialist advice to support others.
- Systems integration and build
- Collaborates with technical teams to develop and agree system integration plans and report on progress.
- Defines complex/new integration builds.
- Ensures that integration test environments are correctly configured.
- Designs, performs, and reports results of tests of the integration build.
- Identifies and documents system integration components for recording in the configuration management system.
- Recommends and implements improvements to processes and tools.
- Porting/software configuration
- Reports the outcome of testing and identifies potential improvements to the process and to the software products according to agreed designs and standards.
- Configuration management
- Ensures that operational processes are in place to maintain secure configuration, consistent classification, and management of CIs, and for the verification and audit of configuration records.
- Develops, configures, and maintains tools (including automation) to identify, track, log and maintain accurate, complete, and current information.
- Reports on the status of configuration management. Identifies problems and
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