Customer Service Specialist - Bogota, Colombia - Johnson & Johnson

Johnson & Johnson

Empresa verificada

Bogota, Colombia

hace 1 semana

Publicado por:

Carolina González

beBee Recruiter

Descripción

At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities, and forward progress.

That's why for more than 135 years, we have aimed to keep people well at every age and every stage of life.

Today, as the world's largest and most broadly based healthcare company, we are committed to using our reach and size for good.

We strive to improve access and affordability, create healthier communities, and put a healthy mind, body, and environment within reach of everyone, everywhere.

Every day, our more than 140,000 employees across the world are blending heart, science, and ingenuity to profoundly change the trajectory of health for humanity.

Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years.

Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.

When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.

We are searching for the best talent for Customer Service Specialist to be in Bogota

Purpose:

The Customer Service Specialist is a key point of contact for internal J&J functions and external parties to engage Customer Service organization, providing direct support to customers and facilitates transactional activities, also the specialist is expected to navigate key relationships and collaborate as needed across functions, including Warehouse, Finance and Shared Services to resolve customer issues, reporting to a Customer Service Supervisor, and escalates issues as needed.

You will be responsible for:

Responsible for order management activities with the scheduling deliveries and appointments, processing orders, order tracking and support to customer inquiries for new and existing orders.
Responsible for invoice management activities with customer sales orders, facilitating invoice corrections,
Reviewing customer billing plans, liaising with Finance and other parties for credit and debit processing, and special invoicing requirements to solve issues related to Orders, claims management, returns management, recall management.
To interact with other areas to find solutions and contact the customer with the final solution.

Qualifications:

Bachelor's degree in administration, accountability or finance is desired or finishing the professional degree is required.
Customer Relationship Management, returns or recalls Processing knowledge is required.
Understanding EndtoEnd Logistic Process and Customer or Channel attention is required.
Technical skills with MS Office, SAP, CIC, Salesforce are preferred.
Knowledge in data analysis and Power BI is preferred.
Oral English desirable.
Portuguese is desirable.