Service Desk Analyst Dayshift - San Vicente Ferrer, Colombia - Emapta

Emapta

Empresa verificada

San Vicente Ferrer, Colombia

hace 1 semana

Publicado por:

Carolina González

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Descripción

Job Information:

Industry

Employment
Recruiting
StaffingWork Experience
45 yearsLocation
ColombiaFunctional Expertise (Verticals)
Information TechnologyCity
BogotaState/Province
Bogota, D.C.Country
ColombiaZip/Postal Code

We're looking for a
Service Desk Analyst who provides empathic customer support in a courteous and friendly manner and jumps into any issue, follow custom processes, and be able to technically lead the troubleshooting efforts of potentially many different internal and external entities, accurately quickly diagnose and isolate the source of the network incident, and to take appropriate action to restore service.

Here's an overview

Handles incidents and service requests according to Wiki/KB documentation; determines the severity of an incident and, depending on the circumstances, take immediate action to restore service or escalate as appropriate
Advise management of required updates or corrections to Wiki/KB
Will stay abreast of advances in technologies and further education in emerging technologies
Understand all major systems and tools used by the Core BTS NOC

Our employees are one of the keys to our success, therefore we make sure that our company culture remains diverse and always ready to celebrate unique skill sets.

Empower your career aspirations

Send your CV or resume today.

Requirements:

Education

Associates degree in a network or systems related field, or comparable experience

Work Experience

At least 5 years of related experience with help desk or network support preferred
1 year experience minimum in the Core BTS NOC

Technical Skills- Windows 7, Windows 10, Microsoft Office Suite, Active Directory

Experienced with Cisco network devices and Windows servers. Demonstrated VMWare or Citrix knowledge.

Certifications

Net+ certification helpful

Management- No direct reports

Verbal Communication- Demonstrates a clear and effective speaking manner

Demonstrated ability to interact with a variety of client effectively and staff personalities and situations
Communicates effectively with clients/end users to identify needs and resolve issues
Must be able to communicate clearly and effectively using a telephone

Written CommunicationLanguage

Excellent English communication skills, both in written and verbal