Asesor de Viajes Jr - Bogota, Colombia - BCD Travel Corporate

BCD Travel Corporate
BCD Travel Corporate
Empresa verificada
Bogota, Colombia

hace 1 semana

Carolina González

Publicado por:

Carolina González

beBee Recruiter
Descripción

Where will
your
career take you?

We're not just any travel management company.

We help clients _travel smart_
and _achieve_
_more._**
Corporate Travel Consultant

Job Summary:


The travel consultant is the primary point of contact for the customer and provides active travel consultation towards the business customers, including providing travel details and up-selling of related product.


Essential Duties and Responsibilities:


Handling incoming requests -

  • Uses the BCD Travel tools and systems to complete requests
  • Search and confirm travel reservations for the customer
  • Understands and accurately applies client travel policy and requirements to each interaction
  • Provide general travel advice to travelers
  • Responds to requests accurately and completely
  • Understands and accurately applies travel supplier rules
  • Maintains current knowledge of the state of the various travel industries supported
  • Provides the customer with the required industry information, such as low fares, exchange costs and penalties
  • Can fulfill basic requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
  • Supports BCD Travel and client driven initiatives

Problem solving -

  • Appropriately responds to customers inquiries
  • Performs followup as needed and within the time frame promised to the customer
  • Seeks assistance from others for the resolution as appropriate
  • Accurately processes the complaint (BCD Travel systems and processes and procedures)
  • Begins to demonstrate empathy in customer interactions to diffuse emotion during adversity
  • Occasionally uses statements to the customer to validate a clear understanding of the customer's needs
  • Focuses on the resolution versus the cause of the problem

Quality -

  • Meets individual and team goals
  • Correctly uses the telephone systems
  • Completes reservations with a minimum of errors
  • Adheres to BCD Travel policies and procedures to maintain quality control
  • Provides the customer a full recap of the confirmed itinerary

Service Excellence -

  • Responds to the customer promptly
  • Provides the customer his/her undivided attention
  • Listens and captures information from the customer
  • Responds appropriately
  • Asks questions targeted to encourage complete responses
  • Creates rapport with the customer
  • Matches the customer's tone and pace
  • Keeps the interaction moving forward
  • Offers suggestions to the customer and anticipates needs
  • Is mindful of the client service level agreement in all transactions

Teamwork and communication -

  • Provides constructive feedback on daily operational processes and commercial relationship with customer when asked
  • Completes tasks as assigned
  • Willingly offers assistance to team members within and across teams
  • Uses positive language and word choices to avoid negative customer reactions
  • Matches the customer's tone and pace
  • Applies proper BCD Travel communication guidelines and standards (clear, concise and personal) to interactions

Qualifications:


  • Prior experience in a customer service oriented position
  • Strong verbal and written communication skills in designated languages
  • Ability to work flexible hours
  • Demonstrated understanding of customer servicing excellence
  • Proven ability to handle multiple priorities simultaneously
  • Ability to work independently, exercising discretion and judgment
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