IT Technician - Bogota, Colombia - Zimmer Biomet

Zimmer Biomet

Empresa verificada

Bogota, Colombia

hace 1 semana

Publicado por:

Carolina González

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Descripción

Requisition Number:
AMER28667

Employment Type:
Full-time

Location:
Bogota

Job Summary:

The IT Technician performs a combination of the following technical IT support activities with mínimal supervision: Works with a team and effectively across team boundaries and organizational levels to provide customer-first technical support for key IT assets, including end-user assets, networks, security systems, communication systems, etc.

May provide support in-person or virtually. Understands, executes and helps define IT process and standards, including change/incident management, software installation, configuring, etc. Proactively enforces worldwide and local security policies to ensure ZBS information assets are protected. May be required to lift/move technical equipment. Applies principles, concepts and practices of the ZBS Competency Model at the Technician level.

Principal Duties and Responsibilities:

Provide direct customer support for Zimmer IT assets
Execute and help define IT processes and standards
Enforce global/local security policies
Fully document IT support issues and their resolution for increased team efficiency in meeting customer needs
Assist other IT staff in various IT projects, as needed

Expected Areas of Competence:

Ability to work successfully within a team and build effective working relationships
Customerfirst and results orientation; acts with a sense of urgency to resolve internal customer IT issues and delivers results in an efficient and timely manner
Strong understanding of enduser IT technology; basic understanding of networking technology preferred
Effective interpersonal and communication skills (written/verbal)
Analytical and critical thinking skills
Must be able to multitask and prioritize work effectively
Has a winning attitude and instills a passion for winning with other team members, an attitude which is demonstrated by a "can do" approach

Education/Experience Requirements:

High School diploma required; bachelor's degree in Information Technology or related field preferred
Technical IT certifications preferred
13 years of experience in computer maintenance and support or equivalent combination of education and experience

Travel Requirements:
Less tahn 10%