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- Understand the structure, relationship and business rules of the organization.
- Identify the linkages between its strategies, organization, people, data and systems, businesspolicies and business rules, as well as the physical assets of the business.
- Support testing and identify project delivery issues and risks; assist with mitigation strategies.
- Work with the IT professional during the different phases of the project life cycle.
- Coordinate customer responses to capture changes in business requirements.
- Provide functional and technical analysis.
- Troubleshoot and resolve escalated tickets and communicate the solution to customers via the Service Desk or other support personnel.
- Develop or adapt training material.
- Gather and validate change requests and bug fix requirements and liaise with Development team.
- Assist with testing of new application functions, and releases.
- Liaise with AODC and other business application groups on day-to-day operations.
- Answer, analyze and provide quality checks for incoming tickets and route them appropriately.
- Produce metric reports on incoming tickets.
- Provide governance to ensure tickets are fixed on time.
- Respond to ESM tickets on reported system bugs and enhancements.
- Liaise with the Functional Analyst on reported system issues.
- Manage the execution of application upgrades
- Manage the L3 development teams.
- Provide system monitoring and performance.
- Maintain the systems' technology stack.
- Operate within the Security operations standards and guidelines.
The Applications Support Analyst is responsible for providing functional and technical support to users for applications or systems. - Understand the structure, relationship and business rules of the organization.
- Identify the linkages between its strategies, organization, people, data and systems, businesspolicies and business rules, as well as the physical assets of the business.
- Support testing and identify project delivery issues and risks; assist with mitigation strategies.
- Work with the IT professional during the different phases of the project life cycle.
- Coordinate customer responses to capture changes in business requirements.
- Provide functional and technical analysis.
- Troubleshoot and resolve escalated tickets and communicate the solution to customers via the Service Desk or other support personnel.
- Develop or adapt training material.
- Gather and validate change requests and bug fix requirements and liaise with Development team.
- Assist with testing of new application functions, and releases.
- Liaise with AODC and other business application groups on day-to-day operations.
- Answer, analyze and provide quality checks for incoming tickets and route them appropriately.
- Produce metric reports on incoming tickets.
- Provide governance to ensure tickets are fixed on time.
- Respond to ESM tickets on reported system bugs and enhancements.
- Liaise with the Functional Analyst on reported system issues.
- Manage the execution of application upgrades
- Manage the L3 development teams.
- Provide system monitoring and performance.
- Maintain the systems' technology stack.
Application Engineer - Cota, Colombia - SLB
