NOC Analyst - Bogotá, Colombia - Amadeus

Descripción

Job Title

Amadeus Hospitality's Technology Operations organization provides infrastructure and engineering support for the hosting and development of proprietary software used by the global hospitality industry.

· Summary of the role:

The NOC Engineer will be responsible for providing first level support for application, network and systems related incidents and alerts, NOC Engineer will work with other support teams, Incident/Problem Managers and Stakeholders. The candidate must be able to provide prompt technology operations support in a high energy, fast-paced environment.

· In this role you'll:

· Work with various Engineers to resolve production incidents, monitor production applications performance, servers, and network using a combination of monitoring tools to ensure availability.

· Responsible for overall availability, communications and first level support for the Amadeus Hospitality production environments.

· Pro-actively monitor the network, voice and applications infrastructures to maintain availability, integrity, confidentiality & performance.

· Execute management & support personnel escalations in the event of any performance degradation or production issues.

· Keep business teams updated with consistent and appropriate communications in the event of any production issues.

· Initiate incident management, triage and personnel escalation efforts for any production issues.

· Works diligently to respond to automated alerts from monitoring tools according to WLI. Use diagnostic tools to ascertain level and criticality of problem. Discover faults

and conditions in a proactive manner. Diagnose cause where appropriate and resolve expeditiously.

· Ability to use Monitoring tools like Datadog, Zabbix, Splunk, and others to be proactive and handle the Incidents effectively

· Perform periodic health checks of systems and applications. Ability to prioritize and handle multiple tasks simultaneously working with minimal supervision

· Generate documentation for processes in the NOC as needed. May write or revise system documentation and procedures.

· Must be available to work non-standard business hours/shifts and be willing to participate in work shift rotation for the occasional shift coverage during holidays or other (i.e., time off vacation, sick, etc.).

· About the ideal candidate:

Required Skills and Knowledge

· Bachelor's (new grads), technologist or technician degree, in related field preferred.

· Excellent communication skills

· 1+ years of related experience in NOC Operations

· Understanding of servers, Datacenter, monitoring tools and networking technologies.

· Understanding and experience with Linux and Windows Operating Systems.

· Language: English

Following skills are a plus:

· Experience using and administering monitoring systems [Datadog, Zabbix, Prometheus, Splunk, Nagios, Site 24X7, Solarwinds, etc.].

· Experience in ticketing systems (ServiceNow), ITIL and implementing NOC best prac-tices.

Work Conditions:

· Must be willing to work in a 24x7x365 environment. This will include a 24/7 rotating on-call schedule.

What we can offer you:

· Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.

· Work from anywhere: onsite, hybrid or fully remote.

· Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to de-velop and grow.

· Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe.