Azure Help Desk Support Bilingual - Bogota, Colombia - Imagina Soluciones Web SAS

Imagina Soluciones Web SAS

Empresa verificada

Bogota, Colombia

hace 3 semanas

Publicado por:

Carolina González

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Descripción

Imagina Software, LLC, is a global software development and consultant company that provides end-to-end services—from creating a data-driven strategy and delivering UX services to building e-commerce/software solutions for a variety of clients in the US and Europe.

Job Purpose
We are looking for a
Azure Helpdesk Technician Junior

What We Are Looking For

Minimum 1 year Supporting in diferent Technologies
Fluency in English
Should have experience researching, analyzing, and interpreting system problems
Bachelor's degree in computer science, information technology, or a similar field
Excellent analytical and troubleshooting skills
Strong customer service skills

Task

Diagnosing and effectively resolving technical issues
Talking the client through basic problemsolving processes
Writing training manuals
Escalating requests to appropriate tier level or supervisors as needed
Tracking request issues and inform the user of the status
Managing service desk knowledge base requests with documentation for future inquiries

What we offer in return
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Off-the

Charts Career Growth: Сlear career path and a performance review system, career coaching, training and certifications, mentoring and knowledge sharing

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Well-being Is Top Priority: Parental leave, paid time off, comprehensive health and medical plans
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Real Work-Life Balance: Remote, in-office, or hybrid working modes; flexible hours; work-life balance support on every stage and level
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Culture of Success: Culture of collaboration that encourages innovation every step of the way; 20 offices spanning four continents bring diverse perspectives that drive tangible results for our clients worldwide

Grow your career with IMAGINA and discover exciting opportunities while doing the work you love

Job Types:
Full-time, Part-time, Contract

Contract length: 12 months

Part-time hours: 40 per week

Salary:
$2,000,000 - $3,500,000 per month

Education: