Support Consultant - Bogota, Colombia - Quorum Business Solutions

Quorum Business Solutions

Empresa verificada

Bogota, Colombia

hace 1 semana

Publicado por:

Carolina González

beBee Recruiter

Descripción

Support Consultant

Location:
Bogota, Colombia

Model of Work:
Hybrid

Are you excited by challenges? Do you enjoy working in a fast-paced, international, and dynamic environment which contributes to drive the energy transition? Then now is the time to join Quorum Software, a rapidly growing technology & professional services solutions company and industry leader in energy transformation.

Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the energy industry.

Throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth.

Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.

Overview

Responsibilities

Responsible for the triage of customer reported issues, identifying, documenting and configuration recommendations of software defects within SLA timelines
Work closely with our product and engineering teams to provide detailed problem descriptions of customer incidents
Participate in the configuration, enhancement, and testing phases associated with software changes
Implement and support of master data management solutions
Ensure our customers have a positive experience by driving timely first response, customer updates and support resolutions
Ensure proper documentation of assigned incidents, including internal and external communications
Responsible for taking resolved customer issues and curating them into a knowledge base system to allow customers to selfserve
Ability to work effectively with global crossfunctional teams
Responsible for periodic after hours on call support for critical issues
Ensure successful completion of personal and team deliverables
And other duties as assigned.

Requirements:

Up to 3 year(s) of working experience in delivering solution support or solution implementation is required for this position
Basic understanding of software development with good technical skills including knowledge in software technologies like.

Net, Java, PL/SQL, Perl or Shell

Basic understanding of Datacenter & Cloud Infrastructure services (i.e., AWS and Azure) would be added advantage
Basic knowledge of ITIL Concepts within IT Service Management and how it applies to IT Customer Support, Ticket Resolutions and Escalations is a plus
Basic knowledge of IT Service Management Tools (Salesforce, ServiceNOW, JIRA, ADO, etc) to manage Customer Service Management engagements
Proficient in Microsoft Office products
Strong proficiency in writing and verbal communication to stakeholders in English
Strong interpersonal skills
A sense of urgency about solving problems and attaining favorable results
Ability to set achievable goals and deadlines and maintain commitment to achieving goals in the face of obstacles and frustrations
A team player and enjoy working in a multicultural environment
Fluent in English, both written and verbal

Additional Details
**_
Please Submit your CV/Resumé in English_**
About Quorum Software

Diversity Statement:
At Quorum, we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion.

We want to be the place where a diverse pool of talented people join us, stay with us and do their best work.

With a diverse team of employees, we grow and learn better together.

The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements.

We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other characteristics that make us unique.

We have a DEI committee focused on Culture, Advocacy and Talent, have company-wide Unconscious Bias training and more.

Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law._