Bogota - Customer Service Agent - Colombia - Foundever

Foundever

Empresa verificada

Colombia

hace 1 semana

Publicado por:

Carolina González

beBee Recruiter

Descripción

About Us
Foundever is a global leader in the customer experience (CX) industry.

With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands.

Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

We are looking for a bilingual (Spanish & English) representative to deliver world-class customer support and build customer satisfaction

Job Summary
Answer incoming calls from customer service lines. We have a different options for you in terms of schedules and bonuses Do not hesitate to apply

Primary Job Responsibilities

Ability to use tools and resources to support customers.
Successfully complete and approve training and quality requirements (learning measures, coaching tools, call simulations, etc.)
Answer incoming phone calls from customer service lines.
Provide a high level of professional and competent service assistance.
Effectively communicates resolution to customer issues, summarize ideas and provide concise answers.
Create a positive impression of the brand whenever interacting with customers.
Ensure that all issues are processed correctly and in a timely manner.
Complete commitments expectations set with the customer.