Am Analyst L2 - Bogota, Colombia - Endava

Endava
Endava
Empresa verificada
Bogota, Colombia

hace 1 semana

Carolina González

Publicado por:

Carolina González

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Descripción

Responsibilities:


  • Ensure all requests, incidents and queries are triaged in Service Management tool within agreed SLAs
  • Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
  • Performing requirements analysis
  • Documenting and communicating the results of your efforts
  • Working closely with clients, technicians, and managerial staff
  • Ensuring solutions meet business needs and requirements
  • Performing user acceptance testing.

Qualifications and Experience:


  • Experience working with customers.
  • Experience with SQL or MS Excel for data processing or reporting.
  • Very good analytical thinking focused on details.
  • Strong written and verbal communication skills.
  • High knowledge of English and portuguese languages (>70% Level).
  • Capable of identifying trends and using statistics to interpret data.
  • Organized, methodical and structured approach to work, attention to details
  • Ability to evaluate the current environment, gather needs, and propose a recommended CM solution.
  • Curiosity and business acumen.
  • Selfstarter and driven.
  • Basic understanding of how the Internet works, (Servers, Packages, IPs, Clients, etc.)

Additional Information:

*Desirable skills*- Windows or Linux administration.

  • Previous experience in analyst positions.
  • Some technical skills and understanding of the software development lifecycle
  • Understanding of developing languages such as VBA, C++, Python, Java
  • Database Administration SQL.
  • Design/architect skills: Ability to define and design CM standards for the technology.
  • Experience of working with IT customer service, support operation and project management.
  • Knowledge of SLA structure

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